COMMUNICATION STYLES

 

 

Passive

Assertive

Aggressive


PASSIVE PEOPLE

Have trouble saying 'No'.

Don't stand up for themselves.

Do what others ask them to even if they don't really want to.

Get 'walked over'.

Are taken advantage of by others.

 Can feel resentful and unhappy.


ASSERTIVE PEOPLE

Speak slowly but firmly.

Are direct and say what they want.

Respect other people's feelings, rights and property.

Are positive about themselves and others.

Accept responsibility and don't blame other people.

 


AGGRESSIVE PEOPLE

Always want to win.

Don't care about other people's feelings.

Are loud, bossy and difficult to say 'no' to.

React first and think later.

Get their own way regardless of anyone else.

Become angry easily.