Robert L. Anderson, P. Eng.

Business phone: (403) 681-7407

E-mail: rlanderson@shaw.ca

Work Experience

SIMMARIX Inc.,

Calgary, Alberta

Director, Market Development                                                       October 2004 – September 2006

Accomplishments:

·         Sales and marketing for Utility Information Management Solutions for Load Settlement, Distribution Tariff Billing and Energy Monitoring via the internet.

·         Configuring and delivering demonstrations, including building customer specific scenarios.

·         Participating in proposal responses as well as building and developing proposal strategies including technical product solutions.

·         Developed account strategy and planning for both new and existing accounts.

·         Developed and update marketing and sales materials.

·         Responsible for business development and sales by serving as the strategic client lead.

·         Ensure solutions competitively priced by tracking market dynamics and the competitive landscape.

·         Provide feedback to Product Development with regard to product enhancement recommendations and client feedback.

·         Develop and maintain client relationships.

·         Manage customer relations through contact centre

Alberta Electric System Operator (AESO),

Calgary, Alberta

(As a consultant with Ardent Group Inc.)                                      November 2005 – December 2005

Accomplishments:

·         Forensic analysis on over 250 projects to review application fees status and perform an in-depth review of 12 projects for customer contribution issues to determine if an invoice or refund should be issued.

Alberta Electric System Operator (AESO),

Calgary, Alberta

(As a consultant with Ardent Group Inc.)

Project Manager, Customer Interconnections                                     April 2005 – September 2005

Accomplishments:

·         Overall accountability to manage all aspects of transmission customer interconnection and system projects throughout life cycle.

·         Managed coordination between customer, Transmission Facility Owner (TFO) and other external stakeholders.

·         Established milestones and outcomes with team members and managed performance against these milestones.

·         Prepared functional specifications ensuring that the interconnection design/engineering was in alignment with AESO standards and guidelines.

·         Assessed final costs to verify reasonableness.

·         Addressed customer’s issues and concerns.

Alberta Electric System Operator (AESO),

Calgary, Alberta

(As a consultant with Ardent Group Inc.)

Consultant, Customer Interconnections                                         October 2004 – March 2005                                

Accomplishments:

·         Developed and maintained a network of relationships between AESO and the customer

·         Provided a single entry point into the AESO organization and acted as the customer’s liaison within the AESO organization

·         Gathered understanding of the customer key business concerns and lead change within the AESO to help the customer with those concerns

·         Managed the transmission interconnection process

·         Provided customers access to the energy market

·         Responsible for all commercial negotiations in the interconnection process

·         Co-coordinated and lead internal and external stakeholders in the delivery of transmission interconnections

·         Facilitated the delivery of exceptional customer service by the various departments in the AESO

ATCO Electric, Edmonton, Alberta

(As a consultant with Ardent Group Inc.)

Senior Energy Business Analyst                                                             August 2003 – January 2004                                        

Accomplishments:

·         Assessed ATCO Electric’s compliance with Alberta Settlement Code Standards.  This included a review of interval meter, AMR and non-AMR cumulative data management processes, record keeping procedures and data management controls to determine adequacy.

·         Identified and recommended controls to provide assurance of continued compliance.

·         Determined business requirements through research, facilitation and/or analysis;

·         Conducted needs assessments with client to identify business process requirements;

·         Assumed responsibility for quality of deliverables on client engagement.

·         Worked with Ardent business development staff in seeking out qualified prospective opportunities;

Alberta Electric System Operator (AESO),

Calgary, Alberta

(As a consultant with Ardent Group Inc.)

Senior Energy Business Analyst                                                October 2003 – January 2004

Accomplishments:

·         Assessed AESO’s system level data requirements for Electronic Load Settlement Imitative (project e-LSI), the AESO data hub project.

·         Liaised with key AESO stakeholders to develop current state summary of major market data flows into AESO.

·         Reviewed the data formats and information requirements for data supplied in current Alberta market transactions.  Review included all load settlement and wholesale metering transactions.

·         Developed a go forward plan that included: high level design of new data streams, compliance monitoring and enforcement, data controls and reports to manage data quality.

·         Presented findings to senior AESO personnel.

OnLine Business Systems, Calgary, Alberta

Senior Energy Business Analyst                                                                    August 2002 – May 2003                                       

Accomplishments:

·         Conducted business planning sessions that lead the development of business cases with clients to develop business strategies and plans;

·         Worked with business development staff in seeking out qualified prospective opportunities;

·         Determined business requirements through research, facilitation and/or analysis;

·         Conducted needs assessments with clients to identify business technology requirements;

·         Facilitated the development/creation of current and future state business processes, organizational, high-level technology models related to client problems; and

·         Lead Business Analysts and assumed responsibility for quality of deliverables on client engagements.

ENMAX Corporation, Calgary, Alberta

May 1991 – July 2002

Business Analyst,

Revenue Sustainment Program                                                       January 2002 – July 2002    

The Revenue Sustainment Program was a customer-focused integration program that worked with ENMAX business units to ensure the sustainable, seamless and cost-effective bill processes that were implemented across the ENMAX value chain.

Accomplishments:

·         Reviewed the company business process from end to end. This included: data collection, data validation, data transfer, customer enrollments (switches), settlement,  billing and call centre operations

·         Key member in developing a billing model for the Alberta Market;

·         Ensured the process of improvements were sustainable;

·         Monitored and participated on market design committees that reviewed market operations, committees were operated under the Alberta Settlement committee;

·         Identification and definition of business issues that included documentation of solutions, assessing the impact of business processes and organizational structure; and

·         Member of the corporate team investigating redevelopment of market and corporate regulatory (deregulation) models.

Manager, Retail Access Support                                                August 1999 – January 2002

Accomplishments:

·         Managed section responsible for the Customer choice functions of Meter Data Management, Load Settlement, Wholesale Billing and Distributed Generation;

·         Acted as business technical expert for vendors implementing customer choice solutions, including business process definition and re-modeling;

·         Developed guidelines, specifications and business rules for ENMAX Power Corporation's participation in customer choice and standards for interaction with other market participants;

·         Managed a Retailer Contact Centre that dealt with Data communication issues, energy settlement issues and wholesale billing issues.  Any issues that could not be resolved by primary contact were escalated to me.

·         Evaluated and selected software vendors to provide and implement solutions for customer choice; and

·         Participated in an Alberta government sponsored market design committee.

Team Lead, Market Readiness Program                                          May 1998 – August 1999

Accomplishments:

·         One of Four Team Leads that was pivotal in transitioning the corporation to the competitive environment;

·         Project Manager for a variety of strategic initiatives required for deregulation.  As a Team Lead on this project, I was responsible for the coordination and deliverables of ten project Managers;

·         Reviewed current business processes, business applications, metering/meter data collection processes, rates and tariffs and organization structure;

·         Recommended for future business processes, new business applications, new rates and tariffs and organizational structure;

·         Evaluated vendor solutions for both the newly Wires and Energy Companies.  Primary focus was on energy allocation solutions and Customer Information System (CIS) with a specific interest on call centre needs.

·         Provided coordination for the implementation of new business applications, new meter installations/meter data collection equipment; and

·         Coordinated the activities of more than ten project teams to ensure on time delivery of the components to the overall project.

Supervisor, Contracts Management                                                January 1998 – May 1998

Accomplishments:

·         Supervised section responsible for the out-sourcing of the utility's construction and service requirements; and

·         Coordinated the development of contracts with external suppliers of specialized and construction services.

Contracts Engineer/Administrator                                                     September 1994 – January 1998

Accomplishments:

·         Carried out in-depth engineering analysis of contract proposals and risk analysis of alternate construction techniques;

·         Supervised the research, development and compilation of technical specifications for contracted work and consultants;

·         Responsible for tender evaluation, recommendation and project management on contracted projects, including project cost controls;

·         Ensured adherence to engineering specifications and compliance with standards by contractors and suppliers;

·         Conducted performance evaluations of internal and contracted staff;

·         Liaised with other sections at ENMAX and City of Calgary departments, such as Supply Management, Law and Management Information Systems;

·         Developed contracts jointly with other utilities to provide services to ENMAX and our partners;

·         Handled customer concerns and complaints regarding these contracts.

Design Engineer, Network Section                                           June 1996 – September 1994

Accomplishments:

·         Part of cross-functional team responsible for the review and upgrade of construction and material standards;

·         Responded to field requests for repair, operational problems and uses for Hazeltine system in downtown substations;

·         Evaluated load summary reports and developed emergency plans to cope with major outages; and

·         Monitored material usage and forecast material needs for up coming projects.

Energy Management Engineer                                                            June 1993 – June 1996

Accomplishments:

·        Developed, scheduled, reviewed and updated demand side management and power quality programs and services for commercial and industrial customers;

·        Worked with other utility companies and agencies to develop and implement programs such as the "Power Smart Occupancy Sensor Rebate Program”;

·        Designed and produced publications for commercial customers to increase awareness of demand-side management, power quality issues and energy efficient equipment/practices;

·        Spearheaded a task force for the development of "Green Power Rates" for residential customers;

·        Prepared and delivered technical presentations on energy utilization and power quality issues; and

·        Designed "Power Smart" promotional materials for ENMAX.

Additional Information:

·        In May 2004, received the IEEE Western Canada Council Ted Glass Merit Award for “Outstanding contribution, dedication and leadership to the Southern Alberta Section, Western Canada Council and IEEE Canada”;

·        Appointed to the position of Treasurer for IEEE Canada in January 2004;

·        Held the position of Membership Development Chair for IEEE Canada from January 2001 to December 2003;

·        Received the Institute of Electrical and Electronic Engineers (IEEE) Millennium Medal for outstanding service to the organization;

·        Elected Chairman of the IEEE Southern Alberta Section in 1997. Re-elected in 1998, 1999 and 2000;

·        Worked on a Strategic Planning Committee to develop a Proposal for Retail Marketing of electricity in 1995;

·        Coordinated the "Fifth Alberta Exposition and Conference on Power Quality" in 1993.

 

Education Summary:

B.Sc. Electrical Engineering, University of Saskatchewan                 1991