Common Problems

	3 Com Modem Commands
	ACPI Lockup
	A fatal exception 06 has occurred
	AOL.PWSteal.32512
	A required .DLL file, not found
	Audio Cds Playing problem
	Bad Fault in MS-DOS Extender
	CDRW and Iomega Zip Tools
	Computer Running Slow
	Com Port Already Open
	Conexant Modem Commands
	Creating a boot disk from dos -For gammers-
	Data Recovery Information
	Defrag Hangs at 10 Percent
	Detail View Not Work
	Drive in use when trying to use EasyCdCreator
	Encarta sound error
	Error with Direct CD 98 SE
	Expedia Streets 2000 Locks System
	Explorer caused an exception C06D007EH
	Failed to load Internet Connection wizard helper component
	Fatal Exception 0D when using Adobe Type manager
	Fatal Exception 0D with Ati Video card
	Fatal exception 0E with Direct Cd
	Fatal Exception OE in...SCSI1HLP.VXD
	File Cannot Start Errors
	General Protection Fault in Jewel Case Creator
	General Protection fault SBSETUP.EXE
	Hard Drive Debug Script
	Home Publishing Lockups
	HyperTerminal Caused an IPF in Module Msvcrt.dll
	Icons fuzzy on Desktop
	Icons not displaying properly
	Ie 5 Cache size cant be set
	Iexplore caused an IPF in module kernel32.dll
	I Love U Vbscript Worm

	Imm32.dll cannot be found
	Inist30 Error Message
	Iomega and NEC zip drives will not eject media
	IOSUBSYS failed to Load
	Isset_Se caused a general protection fault
	Macromedia Lock-ups
	Mfc42.dll Error messages
	Microsoft Office program errors
	Modem only works after reboot
	Modem Speed Settings -Good-
	Mouse Cursor Halt after Standby
	MsgSrv32 Error to Module devcon32
	MSIMN.EXE Running in background
	No Video at POST with ATI Rage 128 Pro
	Ntkern.vxd device loader
	OFF2000: Internal Error 2344
	Outlook Express Buttons Corrupted (Ati Rage 128)
	Out Of Memory Fix for > 128mb
	Palm Pilot Interferes with 3com Modem
	Parallel Port Speed / Information
	Pentium 3 may not power on
	Pretty Park Virus
	Print errors in MS Publisher with 3dfx Voodoo
	QI CineMaster DVD Playback Card Error Codes
	Scandisk Restarts 10 Times Error Message
	Setup detects version of SETUPX.DLL
	Service profile Damaged
	Standard Mode Error
	Vnetsup.vxd missing
	When Printing Errors Referring to ISM.DLL May Occur
	While initializing device NAVAP
	Winmodem Uninstallation
	Windows 98 hangs on shutdown with 3COM NIC
	Windows 98 not respond with Easy Cd 4
	Windows 98 SE Shutdown Patch
	Yamaha Drivers incorrect

Not All Data is most current mail changes to Robert Kaszala

3COM Palm Pilot Software called 'Hot Synch' interferes with 3COM modem drivers and also does not recognize the 3COM modem drivers. This produces an error 'No response from modem'

	Right-click the "HotSync" icon.
	Click "Setup".
	Click the "Local" tab.
	Click the Down Arrow (pull-down menu) and select the appropriate COM port that your HotSync cable/cradle is connected to. This is usually COM 1. (If you have 2 serial ports, it should be connected to serial 1 on the back of the system.)
	Select "As Fast As Possible" speed.
	Click "OK".
	Right-click the "HotSync" icon.
	Click the hot sync methed (in this case LOCAL).
	Right-click the "HotSync" icon again. Goto Top Of Page Exception OE in...SCSI1HLP.VXD After installing Easy CD Creator I get the following error message when I put a disc in my drive: "AN EXCEPTION 0E HAS OCCURRED AT 0028:0637B00 IN VxD---. THIS WAS CALLED FROM 0028:C182A198 IN VxD SCSI1HLP(03) +00000508" (Please note that the numbers that appear in this message may be different in your system as they represent a specific memory location and every system is not loading the same drivers.) How can I resolve this problem? A backwards compatibility driver called "scsi1hlp.vxd" comes standard on all installations of Microsoft Windows 95 and 98. This driver is located in the C:\Windows\System\Iosubsys directory and gets loaded into memory every time your system boots up. This driver can be disabled by changing the extension of the file from ".vxd" to something like ".old" or ".bak." The driver is only necessary for very old SCSI 1 devices. If you do not have this hardware on your system, you can safely disable the file. Goto Top Of Page Pentium 3 May not appear to power on Any system shipping with the Pentium-III® "Coppermine" processor may not appear to power on or execute the Power-On-Self-Test (POST). Usually, there will not be any beep codes produced, and there will be no video displayed. This condition may exist in certain Intel "Coppermine" micro-processors (CPU) with "A2" stepping. If the system cover is removed for troubleshooting, the "flea" power LED on the system motherboard will be on and the CPU fan will be rotating normally. Preliminary research has shown that removal of the DIMM(s) may produce a beep code pattern that coincides with a memory failure. Testing has shown that this no-POST issue does not occur on systems equipped with the Intel "Celeron" CPU. Intel Engineering are continuing to try and determine the field exposure rate. Intel suspects that less than 1 percent of all Coppermine processors may exhibit this problem. Intel has provided March 21, 2000 as an estimated date when Intel expects to begin supplying Coppermine processors free of this defect. Workarounds for this problem are inconsistent. However, two workarounds seem to offer more promise than others. Try either (or both) of the following:
	1. Power the system off using the front control panel power switch. As soon as the system appears to power off, quickly power it back on. This process may need to be repeated several times.
	2. Unplug the power supply from the system for an extended period of time (30 minutes is usually adequate). Plug it back in, then try powering on. Goto Top Of Page ATI Fatal Exception 0Ds After you install the ATI All-In-Wonder Pro video adapter drivers version 5.0 or later provided by ATI, you may receive the following error message on a blue screen:
	A Fatal Exception 0D has occurred. Press any key to continue. Can happen if you are:
	You are using a program written to use features of the Windows 3.x 16- bit video device drivers that are no longer available in the 32-bit video device drivers used in Windows 98.
	You are using a program that installs an older version of a multimedia program.
	1. Restart your computer in Safe mode.
	2. Click Start, click Run, type "msconfig" (without the quotation marks), and then click OK.
	3. Click the System.ini tab, double-click the [boot] branch to expand it, and then right-click Display.drv=Pnpdrvr.drv.
	4. Click Clear, click OK, and then click Yes when you are prompted to restart your computer.
	5. Repeat steps 2 and 3.
	6. Click Select, click OK, and then click No when you are prompted to restart your computer.
	7. Click Start, point to Settings, and then click Control Panel.
	8. Double-click Display, click the Settings tab, and then click Advanced.
	9. Click the Adapter tab, click Change, click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
	10. Click Next, click the ATI All-In-Wonder Pro dated 5/11/98.
	11. Click Next, click Next, and then click Finish.
	12. Click Apply, click Close, and then restart your computer. Goto Top Of Page Audio Cds Playing problems If you have a Hp Scanner and you get Unable to play audio cd's. Error "mediaed.exe is missing or corrupted. Need to install Deskjet v 2.8 software for HP Scanner Cd Media Otherwise: Receives an error message when starting the creative launcher. "Failed to innate Disk Detector MEDIADET.EXE missing or bad version. You will not be able to play any Disc based media Download and run ASPI32.exe from www.adaptec.com Goto Top Of Page Bootdisk Windows 98 This comes in handy when you need a boot disk with cdrom support and cant get into windows: To make a Windows 98 Startup disk from MS-DOS, use the following steps:
	Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears (or press F8 at the POST beep), and then choose Command Prompt Only from the Startup menu.
	Insert a blank, formatted floppy disk into drive A.
	Type the following commands, pressing ENTER after each command:
	cd windows\command
	smartdrv.exe
	bootdisk a: NOTE: Smartdrv.exe is not required to create a Windows 98 Startup disk. It is used only to speed the creation of the startup disk. Follow the instructions on the screen to finish making the Startup disk. Goto Top Of Page CDRW and Iomega Zip Tools Fatal Exception Error 0E 0028:C148D5B3 in VxD CD_Read(01) called from CDVSD(03). Uninstall Iomega Tools, then reinstall but do not install the recordit software. Goto Top Of Page QI CineMaster DVD Playback Card Error Codes Error Code (HEX) Error Number Meaning
	0x00 0 No problem found
	0x01 1 CineMaster card not found
	0x02 2 Subsystem vendor ID incorrect
	0x03 3 Subsystem device ID incorrect
	0x04 4 Main initialization failed (guests or I2C or GPIO)
	0x05 5 NTSC colorbars test pattern failed (analog outputs and operator detected error)
	0x06 6 DRAM test miscompare except extended (memory failure) test
	0x07 7 DVD host register read or write error
	0x08 8 Microcode load error
	0x09 9 Playback test error (file error or load failure)
	0x0A 10 Playback test error (CRC failure)
	0x0B 11 Playback test error (operator-detected error)
	0x0C 12 User exited unfinished test
	0x0D 13 Audio pass-through error (operator detected error)
	0x0E 14 Invalid region code (out of range)
	0x0F 15 Interrupt test failure
	0x10 16 VMI port output failure (data transfer timeout)
	0x11 17 Required files not found
	0x12 18 DVD decoder did not enter ready state (DVD_Play error)
	0x13 19 DRAM test miscompare during extended (memory failure) test
	0x14 20 Not used
	0x15 21 Incorrect region code (in range but not correct)
	0x16 22 DVD decoder did not enter stop state (DVD_Stop error) Goto Top Of Page Com Port Already Open Error "Com Port Already open" After installing HP Scanner Uncheck turbovcd.vxd in the system.ini. Both the modem and the scanner will work Goto Top Of Page File Cannot Start Error When you try to start a program in Windows, you may receive one of the following error messages:
	- Error starting program. The Comctl32.dll file cannot start. Check the file to determine the problem.
	- Error starting program. The Comdlg32.dll file cannot start. Check the file to determine the problem.
	- Error starting program. The Shell32.dll file cannot start. Check the file to determine the problem.
	- Error starting program. The Lz32.dll file cannot start. Check the file to determine the problem.
	- Error starting program. The Version.dll file cannot start. Check the file to determine the problem.
	- Error starting program. The Winmm.dll file cannot start. Check the file to determine the problem. Some programs replace Windows files with their own files. The Windows Commctrl.dll, Commdlg.dll, Shell.dll, Lzexpand.dll, Ver.dll, or Mmsystem.dll files may have been replaced by files from another program. Extract the corresponding file in place of the one listed in the error message you received. In the instructions that follow, replace with the name of the appropriate file. This file will be one of the following files:
	- Commctrl.dll for Comctl32.dll
	- Commdlg.dll for Comdlg32.dll
	- Shell.dll for shell32.dll
	- Lzexpand.dll for Lz32.dll
	- Ver.dll for Version.dll
	- Mmsystem.dll for Winmm.dll NOTE: If you are using Windows 98, and Windows 98 starts, use the System File Checker tool to replace the damaged file with a new copy of the original file. For information about how to use System File Checker, click Start, click Help, click the Index tab, type "system file checker" (without quotation marks), click Display, and then double-click Using System File Checker. Otherwise, restart your computer to a command prompt, and then copy the file from the Windows\Sysbckup folder to the Windows\System folder. This replaces the existing file with the Windows version of the file. NOTE: The program that replaced the file with another version of the file may have set some of the file's attributes. If you are having trouble copying the file from the Windows\Sysbckup folder to the Windows\System folder, use Windows Explorer to check the file's properties. If the file's Read-Only, Hidden, or System properties are selected, click those check boxes to clear them. If the file in the Windows\Sysbckup folder is damaged or is not the correct version of the file, extract a new version of the file from your original Windows disks or CD-ROM to the Windows\System folder. To extract a new copy of the file, you need to perform one of the following steps, depending on the file:
	- Extract the Kommctrl.dll file from the Precopy1.cab file to the Windows\System folder, and then rename the Kommctrl.dll file to Commctrl.dll.
	- Extract the Commdlg.new file from the Win95_11.cab file to the Windows\System folder, and then rename the Commdlg.new file to Commdlg.dll.
	- Extract the Shell.new file from the Win95_11.cab file to the Windows\System folder, and then rename the Shell.new file to Shell.dll.
	- Extract the Lzexpand.dll file from the Precopy1.cab file to the Windows\System folder.
	- Extract the Ver.new file from the Win95_17.cab file to the Windows\System folder, and then rename the Ver.new file to Ver.dll.
	- Extract the Mmsystem.dll file from the Win95_13.cab file to the Windows\System folder. NOTE: The specific cabinet file numbers may vary from version to version. Use the /A switch to search the entire cabinet set of the appropriate type (Precopy or Win95). Goto Top Of Page Data Recovery Drive Savers:1-800-440-1904 Ontrack:1-800-872-2599 Goto Top Of Page Hard Drive Debug Script Turn on the computer. When the message Starting MS-DOS® appears press [F5]. If you are using Windows® 95, when the message Starting Windows 95 appears press [F8]. Then select Command Prompt Only. At the DOS command prompt, type the following: debug[Enter] where [ENTER] is to press the enter key once. CAUTION: Performing the following will remove all data from your hard disk drive. NOTE: Type the following bolded text only. You will receive an error if you type anything other than the bold text. The non-bolded text represents what will appear on your screen once you press [Enter] after typing each command.
	-F 200 L1000 0 [Enter]
	-A CS:100 [Enter]
	xxxx:0100 MOV AX,301 [Enter]
	xxxx:0103 MOV BX,200 [Enter]
	xxxx:0106 MOV CX,1 [Enter]
	xxxx:0109 MOV DX,80 [Enter] NOTE: ( -- "80" for hd 0, "81" for hd 1 )
	xxxx:010C INT 13 [Enter]
	xxxx:010E INT 20 [Enter]
	xxxx:0110 [Enter]
	-G [Enter]
	"Program terminated normally" Turn off the computer. On the next startup the hard drive will need to be partitoned and formatted Goto Top Of Page Detail View Not Work When you click a drive or folder in the All Folders pane (the left pane) in Windows Explorer, its contents may not be displayed in the right pane. This behavior can occur if both of the following conditions exist:
	- Windows Explorer is configured for Details view.
	- The Name, Size, Type, and Modified columns are moved to the left edge of the header bar in the right pane, causing them to not be visible. To work around this behavior, click in the right pane, and then press CTRL+PLUS SIGN (make sure to use the PLUS SIGN key on the numeric keypad). This sets the columns on the header bar to use a minimal amount of space. You can change the width of the columns by dragging the vertical bars located between the column names. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
	If the method above does not work, try this method:
	1. Start Registry Editor (regedit.exe).
	2. Locate the following registry key:
	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
	3. Delete the DirectoryColsX binary value.
	4. Quit Registry Editor. This resets the column widths when you next start Windows Explorer. The DirectoryColsX entry is re-created the next time you specify custom column sizes in Windows Explorer. This behavior does not occur if you configure Windows Explorer for Large Icons, Small Icons, or List view. To change the view Windows Explorer uses to display items in the right pane, click the command associated with the view you want on the View menu. Goto Top Of Page Drive in use when trying to use EasyCdCreator Easy CD Creator, CD Copier, and CD Spin Doctor cannot use a CDR / CDRW disc that has been formatted by DirectCD. When a formatted disc is inserted into your CDR / CDRW drive, DirectCD locks the drive so that other programs cannot write to the disc. Eject the DirectCD formatted CDR / CDRW disc using the DirectCD Wizard Go back to the other recording program and proceed until you're asked to insert a blank disc Insert a blank CDR / CDRW disc Goto Top Of Page Encarta Sound Error No sound in Encarta Error: There is a problem with the sound card configuration Uninstall and reinstall Encarta using the setup program off of the Encarta CD or Get the most recent Shockwave Player. Goto Top Of Page Home Publishing Lockup Getting locked up in Home publishing when going into the cards section and then clicking on start. Turn down hardware acceleration two notches. Goto Top Of Page HyperTerminal Caused an Invalid Page Fault in Module Msvcrt.dll When you attempt to create a new connection in HyperTerminal, you may receive one of the following error messages: Hypertrm caused an invalid page fault in module MSVCRT.DLL. Hypertrm caused an invalid page fault in module KERNEL32.DLL. This behavior can occur if the Msvcrt.dll file is the incorrect version. To resolve this issue, rename and then extract a new copy of the Msvcrt.dll file from your Windows 98 CD-ROM. To do this, follow these steps:
	1. Click Start, point to Find, and then click Files or Folders.
	2. In the Named box, type msvcrt.dll, in the Look in box, click C drive, and then click Find Now.
	3. Right-click the Msvcrt.dll file, click Rename, type msvcrt.xxx, and then press ENTER.
	4. Extract a new copy of the Msvcrt.dll file from your Windows 98 CD-ROM. Goto Top Of Page IEXPLORE caused an invalid page fault in module Kernel32.dll This problem can be caused by any of the following situations:
	- One or more dynamic link libraries (DLLs) are located on the desktop.
	- Internet Explorer's internal Java Just-In-Time (JIT) compiler is enabled, and the Web page you are loading contains a Java program that is incompatible with the compiler.
	- Internet Explorer is configured to automatically use items that show active content, and the Web page you are loading contains active content that is not functioning properly.
	- The third-party display driver you are using is damaged or incompatible with Windows.
	- You are using Active Server Pages (ASP) to perform an ODBC query on a database on an Internet Information Server (IIS), or you are running a large ASP file while Secured Sockets Layer (SSL) security is enabled. To work around this problem, use the appropriate method:
	- Configure Windows so that DLLs are not hidden, and then rename or move any DLLs located on the desktop. To configure Windows so that DLLs are not hidden, follow these steps:
	1. Double-click My Computer.
	2. On the View menu, click Options, and then click the View tab.
	3. Click to select Show All Files, and then click OK. To rename a file on the desktop, use the right mouse button to click the file, click Rename on the menu that appears, type the new name for the file, and then press ENTER. To move a file on the desktop, drag the file from the desktop to a folder on your hard disk in My Computer or Windows Explorer.
	- Disable Internet Explorer's internal Java JIT compiler. To do so, click Options on the View menu in Internet Explorer, click the Advanced tab, and then click the Enable Java JIT Compiler check box in the Active Content area to clear it. For additional information about troubleshooting problems with Java programs in Internet Explorer 3.0, please see the following article in the Microsoft Knowledge Base: Q168806 Troubleshooting Java Problems in Internet Explorer
	- Configure Internet Explorer so that it does not automatically use items that show active content, such as vertical marquees or animations. To do so, click Options on the View menu in Internet Explorer, click the Security tab, and then click the Enable ActiveX Controls And Plug-Ins check box in the Active Content area to clear it. For additional information about troubleshooting problems with active content in Internet Explorer, please see the following article in the Microsoft Knowledge Base: Q154036 Troubleshooting Active Content in Internet Explorer
	- Configure Windows to use the Standard Display Adapter (VGA) or Super VGA display adapter type. To do so, follow these steps:
	1. In Control Panel, double-click Display.
	2. Click the Settings tab, and then click Change Display Type.
	3. In the Adapter Type area, click Change, and then click Show All Devices.
	4. Click (Standard Display Types) in the Manufacturers box, click Standard Display Adapter (VGA) or Super VGA in the Models box, and then click OK. If the problem does not occur after performing these steps, the third- party display driver you are using may be damaged or incompatible with Windows. If the display driver is damaged, you may be able to work around the problem by reinstalling the driver from the disk provided by the hardware manufacturer. If the problem continues to occur after reinstalling the driver, contact the driver's manufacturer to inquire about protected-mode drivers for your display adapter for use with Windows.
	- WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Change the value of the BufferingOn value to "1" in the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\ASP\ Parameters Goto Top Of Page Iomega and NEC zip drives will not eject media Verify the jumpers setting are set to the default "Cable Select" . If the jumper setting is configured for master, the drive will not properly eject. Verify the jumper settings are set to "Cable Select". Goto Top Of Page IOSUBSYS failed to Load Under some circumstances Windows 95 may fail to boot, and will display the following error message:
	Error: An I/O subsystem driver failed to load Either a file in the .\iosubsys subdirectory is corrupt or the system is low on memory. This problem may occur when all memory below 1MB is allocated prior to initialization of Ios.vxd. Ios.vxd must allocate memory below 1MB for use as real-mode buffers. If Ios.vxd can't allocate this memory, it fails to load, which in turn causes Windows 95 to fail to boot. Memory below 1MB is typically reserved for components that specifically request it. However, it is possible that Windows 95 will allocate all memory between 1MB and 16MB during initialization, forcing system DMA buffers (which must lie below 16MB) below 1MB, and therefore preventing Ios.vxd from being able to allocate memory below 1MB. This problem can be worked around by adjusting the maximum cache size allocated by Vcache.vxd. Vcache.vxd allocates an initial cache size that is no larger than 9MB. Setting the maximum cache size to less than 9MB also reduces the initial cache size, freeing up memory below 16MB and allowing Windows 95 to boot properly. The maximum cache size is set by adding a "maxfilecache" line to the vcache section of System.ini. The following example shows what an entry in System.ini would look like to set the maximum cache size to 6MB:
	[vcache]
	maxfilecache=6144 Goto Top Of Page OUT OF MEMORY FIX FOR >128MB SYSTEMS A lot of people get calls on system with some 128MB+ RAM with out of memory errors on loading one or two apps. It's pretty easy to blame this on items in the startup group, but VCACHE could be the cause. Think of VCACHE as the anti-swap file. It job is to swap information from the hard drive to RAM to speed up disk access. As the system ships from the factory there is no limit to how much ram it can use for this. Basically, if VMM doesn't currently own the RAM, VCACHE does. In this time of 20GB drives and multi-CD apps, it easy to see where 128MB of ram can go. The good news? You can limit how much ram VCACHE can use by add the following lines to the (empty as shipped but still there ) VCache section of SYSTEM.INI. (hint: you can find them on the SYSTEM.INI tab in MSCONFIG and press the "Edit" button.)
	MinFileSize=16384
	MaxFileSize=16384 Goto Top Of Page MFC42.dll error When you attempt to start a program, you may receive any of the following error messages:
	- A device attached to the system is not functioning
	- The file is linked to missing export MFC42.DLL: 6453
	- WordPad.exe file is linked to a missing export MFC42.DLL: 6353
	- FrontPage2000 The FPCUTL.DLL file is liked to missing export MFC42.DLL:6880 This behavior can occur if the Mfc42.dll file is damaged or is the incorrect version. The Windows 98 Mfc42.dll file is 954,128 bytes in size with a version of 4.21.7325. To resolve this issue, extract a new copy of the Mfc42.dll file from your original Windows 98 CD-ROM into the Windows\System folder using the System File Checker tool. To start the System File Checker tool, click Start, click Run, type "sfc.exe" (without the quotation marks) in the Open box, and then click OK. Goto Top Of Page Mouse Cursor Halt after Standby The mouse cursor may not function after returning from the standby state. After exiting the Intervideo DVD software program, the user may then place the system into the standby state. Upon returning from the standby state, the mouse cursor will be present but it may not function. This problem has only been observed under the Simplified Chinese language of Microsoft Windows 98 Second Edition. A temporary solution can be found by rebooting the system. A permanent solution will be made available in the next version of the Intervideo DVD software. Goto Top Of Page MsgSrv32 Error to Module devcon32 (SB live) Removed Sb live drivers and Reinstall drivers, Second Added Real Player 6.2 and real jukebox. And error began Solution Devcon32.DLL is part of the Sound Blaster Live! Value driver set, and to fix this problem, you will need to uninstall and reinstall the Sound Blaster Live! Value drivers and software. To uninstall the Sound Blaster Live! Drivers and software please refer to Document number: TT1013878, or click on the following link: http://support.dell.com/dellkb/document.asp?DN=TT1013878 To reinstall the Sound Blaster Live! Drivers and software or try Restore Defaults. Goto Top Of Page No Video at POST with ATI Rage 128 Pro On a system with the ATI Rage 128 Pro 16 MB video card, the system may have No Video at Power On Self Test (POST). The system will Emit the POST beep and continue to boot normally into the operating system. The cause to be the ATI Rage 128 Pro video card. Only ATI video cards with the date code of xxxx-9BP-xxxx exhibit the symptom. Field Service has been purged of all cards with this date code. Goto Top Of Page OFF2000: Internal Error 2344 OFF2000: Internal Error 2344 When Running Office 2000 Setup When you run Microsoft Office 2000 Setup, you may receive the following error messages:
	Internal Error 2344: Please contact product support for assistance.
	-and-
	Installer ended prematurely because of an error. Happens if:
	You remove McAfee VirusScan 4.0.2 from your computer. The VirusScan uninstall program may remove the Imagehlp.dll file. Or
	You upgrade to version of McAfee VirusScan later than 4.0.2. The VirusScan upgrade program may remove the Imagehlp.dll file. To correct this problem, use one of the following methods: Using Extract.exe Using the Windows Explorer, copy the Extract.exe file from the SYSTEM folder of your Microsoft Office 2000 Disc One to the Desktop folder on your computer. On the Start menu, point to Programs and click MS-DOS Prompt. If you are using Microsoft Windows NT, click Command Prompt instead. At the command prompt, type the appropriate command for your operating system and then press ENTER: Windows 95/98
	extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\windows\system This command assumes that drive D is your CD-ROM drive and that Windows is installed in the path C:\Windows. Windows NT
	extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\winnt\system32 This command assumes that drive D is your CD-ROM drive and that Windows NT is installed in the path C:\Winnt. After the file has been extracted, close the MS-DOS Prompt window. When you run Microsoft Office 2000 Setup, the problem should not occur. Using System File Checker (Windows 98 only) On the Start menu, point to Programs, and then point to Accessories. Point to System Tools and click System Information. On the Tools menu, click System File Checker. In the Select an option and click Start option group, click Extract one file from installation disk. In the Specify the system file you would like to restore edit text box, type the following: Imagehlp.dll
	Click the Start button. In the Restore from edit text box, type in the following:
	: where is the drive letter where the Office 2000 Disc 1 is located. In the Save file in edit text box, type the following:
	:\Windows\System where is the drive where Windows is installed. If you are prompted to create a backup directory for the file being replaced, click OK to accept the default path for the backup directory. If you are prompted to create the directory, click Yes. When the file has been successfully extracted, a dialog box with the following message will be displayed: The file has been successfully extracted. Click OK, and then click the Close button. When you run Microsoft Office 2000 Setup, the problem should not occur. Goto Top Of Page A required .DLL file, PNCRT.DLL, was not found You may then receive the following error message: Access to the specified device, path, or file is denied. If you are using Microsoft Media Player 6.1, you may receive the following error message: Windows Media Player cannot open . You may need to reboot to complete installation of a downloaded component. Please verify that the path and filename are correct and try again. (Error=80004005) This issue can occur if the Pncrt.dll file is missing from the Windows\System folder. To resolve this issue, uninstall, and then reinstall RealPlayer. To do so, use the following steps:
	1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
	2. On the Windows Setup tab, click Internet Tools (the words, not the check box), and then click Details.
	3. Click the Real Audio Player 4.0 check box to clear it, click OK, and then click Apply.
	4. On the Windows Setup tab, click Internet Tools (the words, not the check box), and then click Details.
	5. Click the Real Audio Player 4.0 check box to select it, click OK, and then click OK.
	6. Restart your computer. Goto Top Of Page Service Profile Damaged MS connection mgr error. During boot cust is getting "MS connection manager, your service profile has been damaged". FIX #1
	Insert the AOL CD-ROM into the CD-ROM drive.
	The CD should auto run.
	If not, click Start \| Programs \| Online Services \| America Online.
	Click New Member.
	Click Next (click here) >.
	Locate the Select AOL Directory.
	Click Next (click here) >.
	Windows will install the AOL software to its own directory (C:\America Online 4.oa).
	If you are prompted for the Windows 98 CD, insert it accordingly.
	Once the software is installed, click Cancel.
	(You will not need to connect with AOL.)
	The Cancel AOL Setup window appears.
	Click Yes.
	Close the America Online window.
	Click on Start \| Settings \| Control Panel.
	Double-click the Add/Remove Programs icon.
	Click America Online.
	Click the Add/Remove button.
	The Uninstall America Online window appears.
	Click AOL 4.0, in C:\America Online 4.0a, never used.
	Click Next .
	Click Next again.
	Click Finish .
	Reboot when prompted. FIX #2 This problem can occur after you upgrade to Microsoft Windows 98 Second Edition. When you do so, the following entry may not exist in the Msn.cms file or the Msn.cmp file:
	[Profile Format]
	Version=1 To resolve this problem, use either one of the following methods: Insert the Missing Text Into the Files
	1. Click Start, point to Find, and then click "Files or Folders".
	2. In the Named box, type "msn.cmp msn.cms" (without the quotation marks), and then click Find Now.
	3. To open the Msn.cms file, click once to select it, hold down the left SHIFT key, and then right-click the file.
	4. Click Open With.
	5. In the Open With dialog box, click Notepad, verify that the Always use this program to open this file check box is cleared, and then click OK.
	6. Verify that the following information is the first line in the opened text file, and if it is not, add it: [Profile Format] Version=1
	7. Save the changes to this file, and then repeat steps 3-6 for the Msn.cmp file. To uninstall MSN:
	1. Click Start, point to Settings, and then click Control Panel.
	2. Double-click Add/Remove Programs, and then click MSN v2.5 or MSN v2.6 from the Install/Uninstall dialog box that appears.
	3. Click Add/Remove, and when asked if you want to remove MSN, click Yes. To reinstall MSN using your Windows 98 Second Edition CD:
	1. Click Start, point to Find, and then click "Files or Folders".
	2. Insert your Windows 98 Second Edition CD.
	3. In the Look in box, select your CD-ROM drive.
	4. In the Named box, type "rstormsn" (without the quotation marks), and then click Find Now.
	5. Double-click rstormsn to open, and then double-click rstormsn.exe to reinstall MSN.
	6. Once the installation process is complete, return to the desktop by closing all open windows, and then double-click the Setup MSN Internet Access icon to configure MSN. FIX #3 This behavior can occur if the Msn.cmp file is damaged. To resolve this issue, reinstall the MSN, The Microsoft Network dialer. To do so, follow these steps:
	1. Click Start, point to Find, and then click Files Or Folders.
	2. In the Named box, type "msn.cmp msn.cms" (without quotation marks), and then click Find Now.
	3. In the list of found files, right-click each file, and then click Delete. Continue until the list of found files is empty.
	4. Close the Find: Files Named Msn.cmp Msn.cms window, and then use the appropriate method: For Windows 95
	1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.
	2. Double-click My Computer.
	3. Right-click the CD-ROM drive icon, and then click Explore.
	4. Double-click the Msnsetup folder, double-click the Compnts folder, and then double-click the Msnsvc.exe file.
	5. If you are prompted to restart the computer, click Yes. For Windows 98
	1. Insert the Windows 98 CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Microsoft Windows 98 Welcome window that opens on the desktop.
	2. Double-click My Computer.
	3. Right-click the CD-ROM drive icon, and then click Explore.
	4. Double-click the Win98 folder, double-click the Ols folder, and then double-click the Msn folder.
	5. Double-click the Msnsetup folder, double-click the Compnts folder, and then double-click the Msnsvc.exe file.
	6. If you are prompted to restart the computer, click Yes. Goto Top Of Page Pretty Park Virus This program, when run will copy itself to FILES32.VXD in WINDOWS\SYSTEM folder. It then modifies the registry key value "command" located in the location:
	HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open from "%1" %* to FILES32.VXD "%1" %*. This in essence will cause the FILES32.VXD to run during the execution of any exe file. See this related description of W32/Pretty.worm. Method Of Infection Direct execution of the file "Pretty Park.exe" will install to the local system as mentioned above. Removal Instructions The order to remove this trojan is complicated by the depth to which the trojan hooks the operating system. One trick that AVERT has discovered is to rename the registry editing programs from their original .EXE to a .COM extension. This will by pass the limitations created by removing the trojan prior to editing the registry. For example, in Windows 95/98, the registry can be loaded and edited using the program named REGEDIT.EXE while in Windows NT, you use REGEDT32.EXE. Rename these to a .COM extension and they will still execute and allow you remove references of trojans and Internet worms.
	1) Identify and note the files associated with this trojan as detected by the scanner - do not remove the trojan at this time. If you have already removed the trojan, you will not be able to run REGEDIT steps below on the affected system. Proceed instead to step 11 listed below.
	2) Open an MS-DOS prompt via the menu or click on START\|RUN and type COMMAND and then press enter.
	3) Start Regedit in Windows 95/98 by typing REGEDIT or in Windows NT type REGEDT32 and press enter.
	4) Remove references to the trojan from these keys of the registry
	HKEY_CLASSES_ROOT\exefile\shell\open\command\
	HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command They should contain only the value not including brackets ["%1" %*].
	5) If applicable, remove any keys that run the main trojan under
	HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices\ And
	HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
	6) If applicable, delete the registry key if it exists HKEY_CLASSES_ROOT\.dl and exit Regedit
	7) If applicable, edit WIN.INI and remove the reference to the trojan from the run= line in the [windows] section.
	8) If applicable, edit SYSTEM.INI and remove the reference to the trojan from the shell= line in the [boot] section. It should just contain the file EXPLORER.EXE.
	9) Restart the system.
	10) Delete the trojan program(s). If all is well the files should be deleted OK. If you get an error message saying that windows is unable to delete the file because it is in use, then you have made an error in the above procedure. Repeat steps 1 to 9 and try again.
	11) In the event that the trojan was deleted before making the registry changes, it is still possible to repair the registry. You will need access to another computer, or at a minimum, access to MS-DOS on the affected system. Using MS-DOS edit, create a file called UNDO.REG with the following content (you can cut and paste):
	REGEDIT4
	[HKEY_CLASSES_ROOT\exefile\shell\open\command]
	@="\"%1\" %*"
	[HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command]
	@="\"%1\" %*"
	12) Save this file to the Windows folder of the affected system as the file "UNDO.REG".
	13) Click on START\|RUN and type in UNDO.REG and press ENTER. The contents of UNDO.REG should be now imported to the registry. Goto Top Of Page Vnetsup.vxd missing When you restart your computer following the installation of the Dial-Up Adapter, you may receive the following error messages:
	- Cannot find a device file that may be needed to run Windows or a Windows application.
	- The Windows registry or SYSTEM.INI file refers to this device, but the device file no longer exists ...
	- If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file. The following files are listed as missing:
	- Vnetsup.vxd
	- Nwlink.vxd
	- Nwredir.vxd
	- Nscl.vxd
	- Vredir.vxd
	- Ndis.vxd
	- Ndis2sup.vxd
	- Vnetbios.vxd
	- Ndiswan.vxd Two additional dialog boxes may appear informing you that the following two files cannot be found:
	- Nwnp32.dll
	- Msnp32.dll After you acknowledge these error messages, Windows starts normally but without Dial-Up Networking functionality. This problem can occur if you install Dial-Up Networking, Dial-Up Adapter, or Virtual Private Networking and then cancel Setup while the Copying Files dialog box is displayed. The Dial-Up Networking files are not copied to the hard disk but the file names are added to the Windows registry. When the computer is restarted, the files are requested and cannot be found. NOTE: If you have previously set up Dial-Up Networking and have added items such as phone numbers, TCP/IP settings, and other protocols, record the information before you remove the Dial-Up adapter. Do the same for Network Adapter properties information if a network adapter is listed in Network properties. To resolve this problem, remove and then reinstall Dial-Up Networking. To do so, follow these steps:
	1. In Control Panel, double-click Add/Remove Programs.
	2. Click the Windows Setup tab, and then click Communications.
	3. Click Details, and then click the Dial-Up Networking check box to clear it. NOTE: If you receive the Ndiswan.vxd error message, click to clear the Virtual Private Networking check box only.
	4. Click Close, and then click OK.
	5. When you are prompted to restart Windows, do so.
	6. In Control Panel, double-click Add/Remove Programs.
	7. Click the Windows Setup tab, and then click Communications.
	8. Click Details, and then click the Dial-Up Networking check box to select it. NOTE: If you cleared the Virtual Private Networking check box in step 3, click to select it.
	9. Click Close, and then click OK.
	10. If you are prompted to restart Windows, do so. If any additional protocols are needed, add the protocols using the Network tool in Control Panel. NOTE: Check with your system administrator or Internet service provider to determine the required settings for Dial-Up Networking and TCP/IP. Goto Top Of Page Fatal OE With DirectCD After installing a retail version of IomegaWare for a USB Zip drive, a Fatal Exception OE in vxd CD_Read (01) intermittently occurs on Windows boot immediately as the Adaptec DirectCD software loads at startup. The file CD_READ.VXD (c:\windows\system\iosubsys) is installed by the Record-It component of retail versions of IomegaWare, which is not an available applet in the currently shipping OEM Zip Tools that Dell includes with factory-installed Zip 100 or 250 drives. The corrected CD_READ.VXD will be in the new IomegaWare v2.0 or Version 1.2 to be placed on the Iomega website, www.iomega.com. Some reports of systems rebooting while burning a CD has been linked to systems with retail IOMEGAWare and Adaptec EZCD, if Record-It component has been removed individually. Removing IOMEGAWare software completely will solve this problem. Goto Top Of Page While initializing device NAVAP After installing Norton AntiVirus (NAV) and restarting, you receive the error message, "While initializing device NAVAP. Windows Protection Error. You need to restart your computer." You can avoid this error by loading the NAV Auto-Protect component later in the boot sequence. This can be accomplished by following these steps.
	1. Click Start, then click Shut Down. The Shut Down Windows dialog box appears.
	2. Click Restart, then click OK. Windows will shut down and the machine will reboot.
	3. As the machine boots, hold down the Ctrl key until the menu of boot options appears.
	4. Highlight Safe Mode, then press the Enter key. Windows will start in Safe Mode. NOTE: In Safe Mode, Windows uses default settings (VGA driver, no network, Microsoft mouse driver, and the minimum device drivers required to start Windows). You will not have access to CD-ROM drives, printers, or other devices.
	5. Open the main NAV window (NAVW32.EXE) and click Options.
	6. Click the Auto-Protect tab and uncheck the box labeled "Load Auto-Protect at startup".
	7. Click OK, then click Exit.
	8. Click the Start button, point to Settings, then click Taskbar. The Taskbar Properties dialog box appears.
	9. Click the Start Menu Programs tab.
	10. Click the Advanced button. The Windows Explorer window appears.
	11. Double-click the Programs folder, then double-click the StartUp folder.
	12. Right-click in the file pane on the right, point to New, then click Shortcut.
	13. Browse to the Norton AntiVirus folder, double-click the NAVAPW32.EXE file, then click Next.
	14. Type NAV Auto-Protect, then click Finish.
	15. Close the Explorer and Taskbar Properties windows, then restart the computer. NOTE: If you are unable to open Norton AntiVirus to perform steps 5 - 7 above, then you may need to disable the Auto-Protect load at startup by modifying the registry. To disable Auto-Protect manually, use the following steps. CAUTION: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. Please request the document titled "How to Back Up the Windows 95/98/NT Registry" before proceeding. To edit the registry:
	1. Click Start, then click Run. The Run dialog box appears.
	2. Type REGEDIT and click OK. The Registry Editor opens.
	3. Navigate to the following key (folder):
	HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD
	4. Delete the NAVAP folder. To do this, right-click the folder icon and choose Delete.
	5. Navigate to the following key (folder):
	HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
	6. In the right pane, right-click Norton Auto-Protect and choose Delete.
	7. Close REGEDIT. Goto Top Of Page Expedia Streets 2000 Locks System Attempting to run Microsoft Expedia Streets Trips 2000 on a system with the Diamond Viper 770D, driver version 4.11.01.0125 locks the system. A cold boot is required to restart the system. Expedia Streets is bundled with Microsoft Works Suite 2000 and is found on CD #7. The video driver seems to be causing a conflict with the software. Update the video drivers to latest version. Goto Top Of Page Yamaha Driver Incorrect It details a driver version problem on systems concerning the Yamaha integrated sound. The Drivers may be corrupted reinstall from most recent drivers. Goto Top Of Page AOL.PWSteal.32512 Aliases: AOL Password Stealer, Buddy List Trojan This Virus is the one most commonly found to put dosens of Run=; in the Startup Group refer the cust to Mcafee or Norton if more than 10 runs in Startup group. Mcafees Fix for it In WIN.INI, remove c:\...\RegistryReminder.exe from RUN= ; c:\...\BuddyList.exe from LOAD=. In SYSTEM.INI, remove SCRNSAVE.EXE=c:\...\WinSaver.exe Use REGEDIT to search & remove "WinProfile"="C:\Command.exe" from Registry. Goto Top Of Page Hum heard in any telephone device connected to the modem. Hum induced into AC wall outlet without a phone device plugged into the "Phone out" jack on the modem. Discussion: The underlying cause is unknown at this time. It does seem to be caused by the customers local environment (wiring in a building). Troubleshoot this issue using the following steps.
	IMPORTANT! Inspect the area surrounding the home for high tension power lines.
	IMPORTANT! Inspect the AC wall outlet for a three prong connector. If it is not, relocate the system to a known good 3 wire outlet.
	IMPORTANT! Insure that ANY Power Strips also have 3-prong cords and receptacles and are rated for the proper load. ( Bypass them for this troubleshooting )
	IMPORTANT! Remove all connections from the system case (This includes power, display and printer connections).
	IMPORTANT! Do not use a cordless phone for any of these steps.
	IMPORTANT: Have the customer tune a local radio to the AM band, and listen for a hum between any and all stations. 1. Unplug all electrical devices around the system. ( Speakers, printer power supplys, wall lamps ) 2. With all cables disconnected, pick up a phone that is connected to any wall outlet, and press any digit to silence the dialtone. Listen for hum. 3. Plug the phone cable from the wall into "line in" on the modem. 4. Pick up a phone that is connected to a wall outlet, and press any digit to silence the dialtone. Listen for hum. 5. Plug the power cable into the system and verify it is plugged into a wall outlet. Pick up a phone that is connected to any wall outlet, and press any digit to silence the dialtone. Listen for hum. ( NOTE: The system does not need to be turned "on" for this step, just plugged into a wall outlet. ) 6. If a hum is heard with the system plugged in, remove the cables in this order and listen for the hum to stop. Power cable first, and then the phone cable into the modem. 7. If the hum stops when the system power cable is removed, repeat step 4 and verify that it is the system that causes the noise. If the system causes the noise, stop and follow the solution instructions. 8. If the noise is still present, remove the telephone connection from the modem. Pick up a phone that is connected to a wall outlet, and press any digit to silence the dialtone. Listen for hum. 9. If the noise is still present, the cause is not the Dell system. Have the customer contact the local telephone company for assistance. The issue is under investigation. The only work around is to replace the Athena modem with another type of modem. IE Hawk, or Thor Goto Top Of Page Modem Speed Settings Modem ) Properties ) Connection ) Advanced ) Extra Settings Conexant AT+MS=V90 enables V.90, disables 56KFlex AT+MS=K56 enables 56KFlex, disables V.90 AT+MS=V34 disables V.90 and 56KFlex, enables V.34 3 Com Modem S32=66 will disable V.90, if the ISP does not support V.90 S32=34 will disable X2 S32=98 will disable both V.90 and X2 and limit connections to 28.8 S32=2 will turn both V90 and x2 back on Goto Top Of Page 3Com modem commands If you want to enter strings for AOL:
	1. Start AOL, click the SETUP button located at the bottom left of the signon window.
	2. On the AOL Setup screen select the button EXPERT SETUP.
	3. Go to the second tab that says Devices (modems, etc.).
	4. Make sure the 3com USR modem is highlighted, then click EDIT on the bottom right.
	5. On the Expert Edit Modem screen select EDIT COMMANDS.
	6. Next will be the Advanced Modem Command screen with 5 fields listed; Setup Modem String, Dial Prefix, Dial Suffix, Disconnect String, & Escape String. Put any S32= lines under Setup Modem String. ATE1 Echo on. Use this if you cannot see what you type when talking to modem. AT~S2 Serial number, does not work on all modems. Use Modem Manager \| Modem Info instead AT$ Quick reference of AT commands, displays list similar to AT Command Set ATS$ S Register commands, displays list similar to S Register Set ATL0, ATL1, ATL2, ATL3 Speaker Volume, 0=low, 1=low, 2=medium (default) 3=high ATM0, ATM1 Speaker on/off, 0=off,1=on ATD$ Displays a list of dial commands, similar to the following: HELP, Dial Commands (CTRL-S to Stop, CTRL-C to Cancel) 0-9 Digits to Dial * Auxiliary Tone Dial Digit # Auxiliary Tone Dial Digit T Tone Dialing P Pulse Dialing R Call an Originate Only Modem , Pause (Wait for S8 Time) / Short Delay ; Remain in Command Mode After Dialing W Wait for 2nd Dial Tone (X2,X4) @ Wait for an Answer (X3-X4) ! Flash Switch Hook ATDT Tone Dialing AT&F1 Loads the default configuration data from the modems EPROM AT&T1 Internal Loopback Test, should return CONNECT 33600/ARQ/V34/LAPM/V42BIS ATX3 Tells Modem To Blind Dial, or ignore no dial tone error ATZ Resets Modem AT&W Writes Configuration To Modem NVRAM ATS6=8 Pauses modem detection of dialtone ATS7=120 For International Calls, increase dial time +++ Lets Modem Stay Connected and Work Online, returns an OK ATS32=66 Disable V.90 protocol, X2 on ATS32=34 Disable X2 speed, V.90 on ATS32=98 Disable both V.90 and X2 ATS32=2 Enable both V.90 and X2 ATS15=128 Corrects time out errors when downloading by Disabling V.42 operation. AT&F1&K0&I0S33=32S15=128S27=64 Basically turns the modem into a troublefree 28.8 modem. Does the following: Loads the default configuration data, Disables data compression, Disables software flow control, Disables 3429 symbol rate, Disables V.42 operation, Disables V.42 selective reject ATI4 Shows Current Modem Settings, similar to the following: B0 E1 F1 L2 M1 Q0 V1 X4 Y0 BAUD=57600 PARITY=N WORDLEN=8 DIAL=TONE ON HOOK CID=0 &A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1 &M4 &N0 &P0 &R2 &S0 &T1 &U0 &Y1 S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 LAST DIALED #: ATI5 Shows Current NVRAM Settings, similar to the following: U.S. Robotics 56K Voice INT NVRAM Settings... Template Y0 DIAL=TONE B0 E1 F1 L2 M1 Q0 V1 X4 BAUD=57600 PARITY=N WORDLEN=8 &A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1 &M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1 S00=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 Strike a key when ready . . . Template Y1 DIAL=TONE B0 E1 F1 L2 M1 Q0 V1 X4 BAUD=57600 PARITY=N WORDLEN=8 &A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1 &M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1 S00=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=098 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 STORED PHONE #0: 1847,9825092 #1: 9825092 #2: #3: ATI6 Fax Link Diagnostics for when modem has connected or after AT&T1, display similar to the following: U.S. Robotics 56K Voice INT Link Diagnostics... Chars sent 3 Chars Received 3 Chars lost 0 Octets sent 3 Octets Received 3 Blocks sent 3 Blocks Received 3 Blocks resent 0 Retrains Requested 0 Retrains Granted 0 Line Reversals 0 Blers 0 Link Timeouts 0 Link Naks 0 Data Compression V42BIS 2048/32 Equalization Long Fallback Enabled Protocol LAPM/SREJ Speed 33600/33600 Current Call 00:00:04 Online ATI7 Configuration Profile, checks for X2 and V.90, display similar to the following: Configuration Profile... Product type US/Canada Internal Product ID: 66174981 Options V32bis,V.80,V.34+,x2, V.90 Fax Options Class 1/Class 2.0 Line Options Caller ID, Distinctive Ring Voice Options Speakerphone, TAD Clock Freq 92.0Mhz EPROM 256k RAM 32k FLASH date 4/22/98 FLASH rev 4.7.35 DSP date 4/22/98 DSP rev 4.7.35 ATI9 Product Data, display similar to: (1.0USR3090\\Modem\PNPC10F\U.S. Robotics 56K Voice INT)FF ATI11 Fax Link Diagnostics for when modem has connected or after AT&T1, display similar to the following: U.S. Robotics 56K Voice INT Link Diagnostics... Modulation V.34+ Carrier Freq (Hz) 1959/1959 Symbol Rate 3429/3429 Trellis Code 64S-4D/64S-4D Nonlinear Encoding ON/ON Precoding OFF/ON Shaping ON/ON Preemphasis (-dB) 0/0 Recv/Xmit Level (-dBm) 11/10 Near Echo Loss (dB) 65 Far Echo Loss (dB) 78 Carrier Offset (Hz) 252 Round Trip Delay (msec) 0 Timing Offset (ppm) -48 SNR (dB) 54 Speed Shifts Up/Down 0/0 Status : ATY11 Frequency \ Level (dB). Only use when connected, you will get erratic results when offline. Display similar to the following: Freq Level (dB) 300 30 450 22 600 22 750 22 900 22 1050 22 1200 21 1350 21 1500 22 1650 21 1800 21 1950 21 2100 21 2250 21 2400 21 2550 22 2700 22 2850 22 3000 22 3150 21 3300 21 3450 22 3600 24 3750 31 Goto Top Of Page Aztech modem commands ATE1 Echo on. Use this if you cannot see what you type when talking to modem. ATL0, ATL1, ATL2, ATL3 Speaker Volume, 0=low, 1=low, 2=medium (default) 3=high ATM0, ATM1 Speaker on/off, 0=off,1=on ATDT Tone Dialing AT&F Loads the default configuration data from the modems EPROM AT&T1 Internal Loopback Test, should return CONNECT 31200 ATX3 Tells Modem To Blind Dial, or ignore no dial tone error ATZ Resets Modem AT&W Writes Configuration To Modem NVRAM ATS6=8 Pauses modem detection of dialtone, only works if you uncheck "wait for dial tone" or use atx3 ATS7=120 For International Calls, increase dial time +++ Lets Modem Stay Connected and Work Online, returns an OK AT+MS=V90 enables V.90 AT+MS=K56 enables 56KFlex AT+MS=V34 disables V.90 and 56KFlex, enables V.34 ATS46=136 disables software compression ATI4 Shows product description: MDP3858-U or Rockwell HCF 56k Data,Fax,Speakerphone ATI5 Country code, usually 181 ATI6 Displays something like this: DP Rev V90 SPX RAM Ver 28 V90 CTL RAM Ver 28 K56FLEX SPX RAM Ver 44 K56FLEX CTL RAM Ver 47 ATI7 Display data pump: usually 255 ATI9 Display country, e.g. USA AT#UG after connecting, hit +++, then type AT#UG to get data, includes signal to noise ratio. VERSION=10 ALL SETUP RESULT=Detected Data Answer Tone MULTIMEDIA MODE=Data Only DTE-DCE MODE=Async data V.8 CM octet string="" V.8 JM octet string="" RX SIG POWER DB=17, TX SIG POWER DB=7, S/N RATIO DB=27 V.34 INFO bit map =1075209482 TX MOD=V.34, TX SYMBOL RATE=3200, TX CARRIER FREQ=1829 RX MOD=V.34, RX SYMBOL RATE=3200, RX CARRIER FREQ=1829 TX FIRST DATA RATE=24000, RX FIRST DATA RATE=24000 CARRIER LOSS=0, RATE RENEG=0 RETRAINS REQ=0, RETRAINS DET=0 TX FINAL RATE=24000, RX FINAL RATE=24000 PROTOCOL NEGOTIATION=LAPM EC FRAME SIZE=80 EC LINK TIMEOUTS=0 EC LINK NAKS=0 COMPRESSION NEGOTIATION=V42BIS COMPRESSION DICTIONARY SIZE=800 TX FLOW CONTROL=2 RX FLOW CONTROL=2 TX CHARS SENT FROM DTE=12 RX CHARS SENT TO DTE=596 TX CHARS LOST=0 RX CHARS LOST=0 TX FRAME COUNT=7 RX FRAME COUNT=10 TX FRAME ERROR COUNT=0 RX FRAME ERROR COUNT=0 TERMINATION CAUSE=Call in progress V8BIS FLEX VERSION=0, V8BIS DSP VERSION=0 RATE RENEG REQ=0, RATE RENEG DET=0 HIGH PASS FILTER ENABLED=0 ROBBED BIT PATTERN=0 DIGITAL PAD DETECTED=0, DIGITAL LOSS ESTIMATE=0 Cnt1=1, Det1=1, Res1=0 EQM=1CCB, TRAINING EQM SUM=CA2F Goto Top Of Page WinModem Uninstallation · Click the Start button, point to Settings, and click Control Panel. · Double-click the U.S. Robotics x2 Winmodem Voice icon. · Click Uninstall, and click OK to confirm you want to remove the device. The U.S. Robotics x2 Winmodem Voice icon remains visible until you refresh the window. · Double-click the System icon in the Control Panel window and click the Device Manager tab. · Delete every U.S. Robotics x2 Winmodem Voice icon by clicking on the icon and then clicking Remove. The modem can be listed under the Modem category, the Sound, Video and Game Controllers category, or the Other Devices category, and the modem can be listed in more than one category. · In Windows Explorer, go to the c:\windows\inf directory and delete all .bin and oem.inf files. · Delete all files in the c:\windows\inf\other directory. · Click OK on any error messages or warnings that appear. · Restart your system and reinstall the modem. WinModem File and Reg Specifics Check if WmDell.EXE is on system (Start, Find, Wmdell.exe) if it is, great. Use that to uninstall all modem related items. Delete modem completely from system: Perform Manual Uninstall Ensure that the uninstall utility did its job by checking for and deleting the following files in the \windows\inf directory: 1. Click the Start button, point to Programs, and click MS-DOS Prompt. 2. In the MS-DOS Prompt window, type cd:\windows\inf and press . 3. Type del .bin and press . 4. Type del Winmodem.inf and press . 5. Type del Wmport.inf and press . 6. Type del Wmwave.inf and press . 7. Type del oem.inf and press . 8. Type del drvdata.bin and press . 9. Type del drvidx.bin and press . 10. Type rd c:\windows\inf\other and press . 11. Type cd\windows\system and press . 12. Type del turbovbf.vxd and press . 13. Type del turbovcd.vxd and press . 14. Type del winmodem.vxd and press . 15. Type exit and press to return to the Microsoft® Windows 95 or Windows NT operating system. Empty recycle bin Reboot to safe mode Back up registry you can export it to the Desktop as a backup copy, and then Delete Registry entry Delete the following registry keys: 33.6 HKEY_LOCAL_MACHINE\ENUM\ROOT\UNIMODEM631CD54E 56K HKEY_LOCAL_MACHINE\Enum\ISAPNP\USR2070 WINMODEM HKEY_LOCAL_MACHINE\Enum\ISAPNP\USR600B Remove Communications ports from device manager Reboot Goto Top Of Page Windows SE Shutdown Patch* The Windows 98 Second Edition Shutdown Supplement addresses shutdown issues on systems with specific hardware/software configurations running Windows 98 Second Edition. These issues include systems restarting when selecting shutdown and systems hanging on shutdown http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp Goto Top Of Page Standard Mode Error Error: Standard Mode: Fault...(due to upper memory conflict). Error: Standard Mode: Fault in MS-DOS Extender. Cause: There is an upper memory conflict that is preventing the DOS version of Windows 95 Setup from running. Disable UMBs (upper memory blocks) and re-run Windows 95 Setup. Do one or more of the following until Windows 95 Setup runs: 1) Disable UMBs: a) Edit Config.sys. b) Find the line that looks like one of the following: DOS=HIGH, UMB DOS=UMB c) Edit the 'DOS=' line to replace UMB with NOUMB, so that the line looks like one of the following: DOS=HIGH, NOUMB DOS=NOUMB d) Save the changes to Config.sys. e) Exit the editor. f) Press CTRL+ALT+DEL to reboot the computer and make the changes take effect. g) Re-run Windows 95 Setup. 2) Disable EMM386: a) Edit Config.sys. b) Find the line that looks like the following: DEVICE=C:\DOS\EMM386.EXE NOEMS (where the C:\DOS directory may be different on some computers). c) Add REM to the line so that it looks like the following: REM DEVICE=C:\DOS\EMM386.EXE NOEMS NOTE: DOS treats a line with REM in front of it as a comment. d) Save the changes to Config.sys. e) Exit the editor. f) Press CTRL+ALT+DEL to reboot the computer and make the changes take effect. g) Re-run Windows 95 Setup. 3) Run Windows 98 SE, Windows 98, Windows 95, Windows 3.11 Goto Top Of Page Error with Direct CD after upgrading to Windows 98 SE Error "This program may not run correctly on Win98 because of Enhanced Operating System Features" Download the updated version of Direct CD version 2.5d from Adaptec Goto Top Of Page Setup detects version of SETUPX.DLL/ NETDI.DLL WIN98 SE SETUP ERROR: Setup detects version of SETUPX.DLL/ NETDI.DLL CANCEL setup, run MSCONFIG\|SELECTIVE START disable startup group. Reboot and run setup WIN98SE Goto Top Of Page Windows 98 stop responding with Easy Cd 4 After installing EZ CD Creator 4 and rebooting the system Windows 95 / 98 may stop responding while loading and / or may display a blue screen indicating that an exception error has occurred. From this point on, Windows will only start into Safe Mode. How can I resolve this? These symptoms are characteristic of a driver conflict between Easy CD Creator and other software components and / or drivers installed on your system. Many new Compaq systems have preinstalled the CeQuadrat software for cd writing, Just Write and Packet Cd. This is not the only manufacturer to do so, but probably the most notable at this time. We have always recommended that you uninstall all other CD Recording software (including both OEM and older versions of Easy CD Creator) on your system prior to installing EZ CD Creator 4. If your computer only starts up in Safe Mode, then go to "Start" - "Settings" - "Control Panel" and then open the "Add/Remove Programs" control panel. If your list of installed programs includes products from CeQuadrat (such as JustBurn! , JustAudio!, WinOnCD or PacketCD), NTI, Nero, CD Writer Plus from HP, HotBurn, IntstantWrite, InstantCD or any other recording software package that came with the CD recorder, then uninstall ALL of these items. [Please note: During the uninstall process you may be asked whether you would like to keep or remove shared files (e.g. C2ASPI.VXD). These shared files must be removed.] Rename the following .vxd files found in the C:\Windows\System\Iosubsys\ directory: scsi1hlp.vxd - rename to scsi1hlp.old c2.vxd - any vxd file which starts with "c2" should also be renamed to c2.old atapchng.vxd - rename to atapchng.old (only if you do not have an IDE / ATAPI CD ROM multi-disc changer) necatapi.vxd - rename to necatapi.old (only if you do not have an NEC IDE CD ROM) torisan3.vxd - rename to torisan3.old (only if you do not have a Torisan brand CD ROM 3-disc changer) Once all the steps have been completed restart the computer - it should now boot in Normal Mode If for some reason the system still boots into Safe Mode, then you will need to: Use the "Add/Remove Programs" control panel to remove Easy CD Creator 4 - the shared files need to be removed when you're prompted Reboot and your system should now boot in Normal Mode If your system still refuses to boot into Normal Mode, then you will need to see the following Microsoft Technet articles for more information on troubleshooting Windows 95 / 98: Goto Top Of Page I Love U Vbscript Worm http://www.zdnet.com/downloads/toolkits/antivirus/iloveyou.html http://www.metro.ch/avpve/worms/lovelet.stm Goto Top Of Page Icons not displaying properly If you log off and then log on using a different user profile, Windows may not correctly display icons using all possible colors. However, Windows continues to use the "Show icons using all possible colors" setting in effect for the first user profile. To work around this problem, restart your computer. Microsoft has confirmed this to be a problem in Microsoft Windows 98. The "Show icons using all possible colors" check box is located on the Effects tab in the Display tool in Control Panel. Goto Top Of Page Icons fuzzy The icons in Windows Explorer and on the desktop may appear distorted or "fuzzy." Windows displays icons best at size 32 or 48. If the icon size is not 32 or 48, Windows synthesizes an icon of the requested size by stretching or compressing an existing icon of the nearest size. The result of this stretching or compressing may appear distorted or fuzzy. To correct this problem, reset the icon size to 32 or 48. To do so, follow these steps:
	1. In Control Panel, double-click Display.
	2. Click the Appearance tab.
	3. In the Item box, click Icon.
	4. In the Size box, click 32 or 48. NOTE: There are two Size boxes. Adjust the setting in the Size box to the right of the Item box.
	5. Click OK. Goto Top Of Page Ie 5 Cache size cant be set The amount of disk space Internet Explorer uses for temporary Internet files may be set to 0 (zero) percent, and you may be unable to specify a different setting. This behavior can occur if the History, Cookies, or Temporary Internet Files folder is damaged, or if a damaged file exists in one of these folders. To resolve this behavior, follow these steps:
	1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
	2. At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion: cd\windows smartdrv deltree cookies deltree history deltree tempor~1 exit NOTE: If you have a cookie that stores a password for a particular Web site, copy the contents of the Cookies folder to a new folder before deleting the Cookies folder. To do so, type the following commands at the command prompt, pressing ENTER after each command md copy c:\windows\cookies\. c:\windows\ where is the folder to which you want to copy the contents of the Cookies folder.
	3. Restart your computer.
	4. Click Start, point to Programs, point to Internet Explorer, and then click Internet Explorer.
	5. On the View menu, click Internet Options.
	6. On the General tab, click Settings.
	7. Move the "Amount of disk space to use" slider to the setting you want, click OK, and then click OK again. Goto Top Of Page Computer Running Slow And When I Browse the Internet I Receive Frequent Error Messages With Internet Explorer 5 or AOL® Your computer is running slow and will not allow you to browse the Internet. You may receive the error message cannot open URL when using the Microsoft® Internet Explorer 5.0 or AOL 4.1 Browsers. Both IE 5.0 and AOL have Temporary Internet Files Folders (Caches) that allow you to specify a maximum amount of hard drive space to allocate to cached files. If you specify too much space on a hard drive that is nearly full, your system performance may slow down. If you delete the cache files, you may improve your system performance. However, if you return to the same Web sites you deleted from your cache files, opening the Web page may take a bit longer. To delete the cache files, perform the following steps: For Microsoft IE 5.0 Click Start \| Settings \| Control Panel. Double-click the Internet Options icon. Click the General tab. Locate the Temporary Internet files box and click the Delete Files button. Click OK. Locate the History box and press the Clear History button. Click OK. Click OK. For AOL 4.0 Start AOL. Locate and click the My AOL on the tool bar. Select Preferences from the dropdown menu. Click the WWW icon. Follow the procedure for steps 4 - 8 (above). AOL uses the same Internet properties dialogue boxes as Internet Explorer. NOTE: Netscape® 4.6 does not have the same option to clear the cache. All three browsers do clear their caches after a specified period, referred to as the History. The History is located in the same window as the Temporary Internet files setting. Goto Top Of Page Inist30 On systems with a wheel mouse you might have the System lock when trying to install SW and gets the Error: Inist30 caused GPF in mod INS0433._mp Press Ctrl-Alt-Del and End Task on MS wheel. Goto Top Of Page Windows 98 hangs on shutdown with 3COM NIC Microsoft Windows 98 Second Edition (SE) may hang at the Shut Down screen on systems with a 3COM 3C905C or 3C905B NIC. This problem may occur more frequently with Norton Antivirus ( NAV ) 2000 running. Dell Engineering and 3COM are aware of this issue. The root cause of the problem is currently under investigation. Once a long-term fix has been identified, fully tested and released, this document will be updated to a PSQN. In the interim, use of the following workaround to prevent the system hang, regardless of whether NAV is running: Install the 3COM NIC Doctor. The 3COM NIC Doctor is installed by default by the 3COM drivers, but the NIC Doctor may be disabled by the end user or by support during trouble shooting. The NIC Doctor will appear in the taskbar by default. ( NOTE: The red circle shows a disconnected network cable, not a disabled 3COM NIC Doctor ) The NIC Doctor can be reactivated by the following means. Place a check in the TCAUDIG.EXE -ON entry in MSINFO32 \ System Configuration Utility The NIC Doctor can be set to show in the taskbar by placing a check in the box shown below: Goto Top Of Page Explorer caused an exception C06D007EH in module Sens.dll When you start Windows, the following error message may be displayed: Explorer caused an exception C06D007EH in module Sens.dll This behavior can occur if the Wsock32.dll file is damaged or missing. To resolve this issue, extract a new copy of the Wsock32.dll file from the Windows installation media. Goto Top Of Page Microsoft Office program errors When you run a Microsoft Office program, you may receive one or more of the following error messages: Out of memory. -or- Not enough memory to display completely. -or- Your file could not be printed due to an error on . -or- This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive an error message that is similar to the following: caused an invalid page fault in module MSO97.DLL at . In addition, the amount of available random access memory in your System and graphics device interface (GDI) memory heaps may drop to a very low level (10 percent or less). These problems may occur especially when you use Microsoft Word as your e-mail editor. These problems may occur if the following conditions are true: - A printer driver for any of the following printers is installed on your computer: HP DeskJet 660C HP DeskJet 670c HP DeskJet 672c HP DeskJet 680C HP DeskJet 690C HP DeskJet 692C HP DeskJet 694C HP DeskJet 772C HP DeskJet 820 HP DeskJet 820C HP DeskJet 820CSE HP DeskJet 870Cse HP DeskJet 870Cxi HP DeskJet 890c HP LaserJet 6P HP LaserJet 4000 Lexmark 1250 -and- - One of these printers is the default printer. You may be able to reduce the effects of this problem by doing one of the following: - It is possible that using an earlier version of the printer driver will correct the problem; however, this has not been confirmed by Microsoft. - It is also possible that the latest version of the printer driver will correct the problem. The latest versions of the printer drivers can be downloaded from the following Hewlett-Packard Internet web site: http://www.hp.com/ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. - Before you start the Microsoft Office program or any other program in which the problem may occur, set the default printer to a printer that is different from the printers listed in this article. - If you must use one of the printers listed in this article, do not print or view the document in print preview unless it is necessary. Every time you use the printer driver more memory is lost in your System and graphics device interface (GDI) memory heaps. - Save your work often. - If you start to encounter problems that are related to memory, save your work, quit all open programs, and then restart your computer. Goto Top Of Page Macromedia Lock-ups System locks up while on the Internet on different pages with Macromedia content. Encarta also did not work, gave the sound card error. Added msacm.L3acm=L3codeca.acm to [drivers32] section of of system.ini. Goto Top Of Page Ntkern.vxd device loader for this device could not load the device driver.(code2) This behavior can occur if both of the following conditions are true: - An OEM version of Microsoft Windows 98 or Microsoft Windows 98 Second Edition (SE) is installed on your computer. - The Hidclass.sys, Hidparse.sys, or Hidusb.sys files are missing or improperly installed. To resolve this issue, use the following methods in the order in which they are presented. To verify that the Hidclass.sys, Hidparse.sys, or Hidusb.sys files are in the Windows\System32\Drivers folder: 1. Click Start, point to Find, and then click "Files or Folders." 2. In the Named box, type "hidusb.sys hidparse.sys hidclass.sys" (without the quotation marks). 3. In the "Look in" box, click My Computer, and then click Find Now. 4. In the list of found files, verify that the Hidusb.sys, Hidparse.sys, and Hidclass.sys files are all located in the following folder: Windows\System32\Drivers If the Hidusb.sys, Hidparse.sys, or Hidclass.sys file is missing from the Windows\System32\Drivers folder, extract a new copy of that file from the Windows 98 CD-ROM, and then install the file in the Windows\System32\Drivers folder. To do this: 1. Insert the Windows 98 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Windows Setup from starting automatically. 2. Click Start, and then click Run. 3. In the Open box, type "sfc" (without the quotation marks), and then click OK. 4. Click "Extract one file from installation disk." 5. In the "Specify the system file you would like to restore" box, type the name of the missing file, and then click Start. 6. In the "Restore from" box, type the following line :\Win98 where is the drive letter of the CD-ROM drive. 7. In the "Save file in" box, type the following line, and then click OK :\Windows\System32\Drivers where is the drive letter of the hard disk on which Windows 98 is installed. 8. Click OK, and then click OK again. 9. When you are prompted to restart your computer, click Yes. Repeat these steps to reinstall each missing file. Goto Top Of Page Hitachi DVD 8X Audio Cds Customer inserts an audio CD into the drive and it auto-runs perfectly with either SB-Live! or TBS Montego. Then, they eject that CD and insert another (audio). This time the CD is not detected by the player and it fails to play. We actually came up with the correct solutions on our own, but I thought y'all would like to see that Dell has endorsed the same basic solution. They have issued an Alert that addresses the topic. Please see Alert 3559 Goto Top Of Page Failed to load the Internet Connection wizard helper component. This behavior can occur if the Tapi32.dll file in the Windows\System folder is missing or damaged, or if the Icwhelp.dll file in the Program Files\Internet Explorer\Connection Wizard folder is missing or damaged. To resolve this issue, extract a new copy of the damaged or missing file from your Windows 98 CD-ROM to the appropriate folder using the System File Checker tool. For information about how to extract a file using System File Checker, see the following article in the Microsoft Knowledge Base: Goto Top Of Page HP DeskJet Printers - When Printing Errors Referring to ISM.DLL May Occur HP DeskJet Printers - When Printing Errors Referring to ISM.DLL May Occur The issue and the errors that may result are from a conflict with the spooling process. This may result in many different combinations of errors dependent on what software program is being used and the overall computer system configuration. If the Image Server folder is not present on the computer then you are not having problems with ISM.DLL. More extensive troubleshooting should be conducted to resolve the basic error cause; this document will not be of assistance. Attempting to print from a software program generates one of the following conditions or error messages: "This program has performed an illegal operation, and will be shut down." Selecting the Details button gives the following information: "Spool32 caused an invalid page fault in module ISM.DLL" or "Spool32 caused a GPF in ISM.DLL." Goto Top Of Page A fatal exception 06 has occurred at : During Windows 98 Setup, you may receive the following error message: A fatal exception 06 has occurred at :. This behavior can occur if an earlier version of McAfee's VirusScan (anti- virus software) or Norton AntiVirus is being loaded from the Autoexec.bat file. To resolve this issue, disable McAfee VirusScan or Norton AntiVirus. To do so, follow these steps: 1. Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command Prompt Only. 2. At the command prompt, type the following line, and then press ENTER: edit c:\autoexec.bat 3. Type "rem" (without the quotation marks) and then a space at the beginning of the line that contains Vshield.exe. If you are using Norton AntiVirus, type "rem" (without the quotation marks) and then a space at the beginning of the line added by Norton AntiVirus. 4. Save and then close the Autoexec.bat file. 5. Restart your computer. Setup should continue. Goto Top Of Page Bad Fault in MS-DOS Extender Bad Fault in MS-DOS Extender -and- Standard Mode: Fault outside of MS-DOS Extender Raw fault frame: EC=0344 CS=031F IP=85E2 AX=001D BX=0005 CX=1800 DX=155F SI=0178 DI=0178 BP=016E DS=027F ES=027F SS=027F SP=0166 Bad Fault in MS-DOS Extender This error message occurs when the fault handler dispatcher in DOSX.EXE generates another cascaded fault while trying to handle a protected-mode exception. This error is usually caused by one of the following factors: - HIMEM.SYS is unable to control the A20 line. - DOS=HIGH is not functioning properly (related to HIMEM.SYS control). - The RAM, static RAM (SRAM), single in-line memory module (SIMM), or dynamic RAM (DRAM) chips are not functioning properly. - You are running DR DOS. - The third-party memory manager is not configured correctly. - The EMM386.EXE NOEMS x=A000-EFFF line is missing from the Config.sys file. - You have an old, out-of-date ROM BIOS. - Your CMOS settings are incorrect. - Your Windows files are old or corrupted. To test this, create a new directory on the hard drive, and install Windows in that directory. - Your disks are corrupted. - Your system is infected with the Form, Forms, Noint, or Yankee Doodle virus. This error message occurs when the Kernel generates a processor exception during initialization (before it has installed its own exception handlers) or when the Kernel determines that it cannot handle an exception. The causes are the same as those for the "Fault in MS-DOS Extender" error. Goto Top Of Page Scandisk Restarts 10 Times When you use ScanDisk in Windows 95 or Windows 98, you may receive the following error message: ScanDisk has restarted 10 times because Windows or another program has been writing to this drive. Quitting some running programs may enable ScanDisk to finish sooner. Do you want to continue receiving this warning? This issue can occur if Windows or another program writes to the hard disk while ScanDisk is scanning that disk. To resolve this issue, use the following methods. After you use each method, run ScanDisk to see if the issue is resolved. If the issue still occurs, continue to the next method. Close All Open Programs To close programs that are currently running, follow these steps: 1. Press CTRL+ALT+DELETE. 2. In the Close Program dialog box, click any program in the list, except Explorer or Systray, and then click End Task. If you are prompted to click End Task again, do so. 3. Repeat steps 1-2 for each program listed in the Close Program dialog box, except Explorer and Systray. NOTE: Explorer and Systray are Windows components that Windows requires to function properly. 4. Follow these steps to set the screen saver to None: a. Right-click the desktop, and then click Properties. b. Click the Screen Saver tab. c. In the Screen Saver box, click None. d. Click OK. Restart in Safe Mode To restart the computer in Safe mode, click Start, click Shut Down, click Restart The Computer, and then click Yes. When you see the "Starting Windows 95" message, press the F8 key, or press and hold the CTRL key in Windows 98 when the computer restarts, and then choose Safe Mode from the Startup menu. Restart to a Command Prompt To restart to a command prompt and run ScanDisk in real mode, follow these steps: 1. Click Start, click Shut Down, click "Restart the computer in MS-DOS mode," and then click Yes or OK. 2. At the MS-DOS prompt, type "scandisk" (without the quotation marks), and then press ENTER. This behavior is by design. Goto Top Of Page Defrag Hangs at 10 Percent When you use Disk Defragmenter to defragment your hard disk, Disk Defragmenter may appear to stop responding (hang) when it is approximately 10 percent completed. Also, your hard disk may remain active while Disk Defragmenter is at 10 percent. This issue can occur because Disk Defragmenter in Windows 98 needs extra time to optimize your programs. When Disk Defragmenter optimizes your programs, it moves a smaller amount of clusters than normal, and this slows the defragmentation process. This behavior is by design. Goto Top Of Page Fatal Exception 0D WINDOWS This program has caused a Fatal Exception 0D at 00457:000040B1 and will be terminated. Pressing any key causes the screen to turn black and the computer to stop responding (hang). This error message can occur if you are using Adobe Type Manager with certain display drivers and the Hardware Acceleration setting is not set to Full. To resolve this issue, set the Hardware Acceleration setting to Full. To do so, follow these steps: 1. Restart your computer in Safe mode. To do so, follow these steps: - Windows 95: Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu. - Windows 98: Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. For more information about Windows 98 startup, please see the following article in the Microsoft Knowledge Base: 2. Click Start, point to Settings, then click Control Panel. 3. Double-click System. 4. Click the Performance tab, and then click Graphics. 5. Move the Hardware Acceleration slider all the way to the right (to the Full setting), and then click OK. 6. Click OK. When you are prompted to restart your computer, click Yes. Goto Top Of Page Isset_Se caused a general protection fault ISSET_SE caused a general protection fault in module at where is the name of the program file you are trying to run, and is the memory address at which the error occurs. This behavior can occur if any of the following conditions exists: - Norton AntiVirus version 4.04 is installed and Norton AutoProtect is enabled. - You use LiveUpdate for Norton AntiVirus to download an updated version of Norton AntiVirus. - Microsoft IntelliPoint software is installed on your computer, and the Point32 program is currently running. - Microsoft IntelliMouse or Microsoft IntelliMouse Trackball software is installed on your computer, and the Mswheel program is currently running. To work around this behavior, use the appropriate method below, and then attempt to install the program again. Norton AutoProtect Is Enabled Disable Norton AutoProtect Mode. To do so, right-click the Norton icon on the taskbar, and then click Disable. You Use LiveUpdate to Download Norton AntiVirus Obtain the latest version of LiveUpdate for Norton AntiVirus from Symantec's Web site. For more information about how to obtain LiveUpdate, contact Symantec Technical Support. The Point32 Program Is Running Quit the Point32 program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, clicking Point32, clicking End Task, and then clicking End Task again. The Mswheel Program Is Running Quit the Mswheel program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, clicking Mswheel, clicking End Task, and then clicking End Task again. Goto Top Of Page General Protection Fault in Jewel Case Creator General Protection Fault error messages in the Adaptec Jewel Case Creator can occur when selecting "Change Theme" or "Change Background" from the Format menu. In most cases this occurs when you are using an ATI Rage 128 or ATI Rage Fury 128 video card / display adapter. It appears to be a problem with the driver for these specific cards as it is not an issue with other video cards (either ATI or other). This problem can be resolved by disabling hardware acceleration for the ATI video card / display adapter: Open the "Display" control panel Go to the "Settings" tab In the "Properties" window go to the "Performance" tab Change the "Hardware Acceleration" option from "Full" to "None" Click "OK" to both windows Restart your computer Goto Top Of Page MSIMN.EXE Running in background Why is the MSIMN.exe file still running in background after I have closed Outlook Express? Locate the McAfee VShield icon in the systray. Right Click on the McAfee VShield icon, go to ENABLE if System Scan, Email Scan, Download Scan or Internet Filter have a check by them then you need to remove the check. Remove the check by clicking on the item that has a check by it and repeat this process if necessary till all the checks are removed. You will notice that the McAfee VShield icon now has a red circle with a line through it. This denotes that McAfee VirusScan is disabled. Click on Start \| Shutdown \| Restart the system will reboot Right click on the McAfee VShield icon go to ENABLE then click on SYSTEM SCAN. Mcafee ViruScan is now enabled and the email and web scans are disabled Goto Top Of Page Imm32.dll cannot be found While running Outlook, the required fille, imm32.dll cannot be found in the path, please reinstall Outlook. Click Start \| Run and type in SFC in the Open dialog box then click OK. The System File Checker will open. Click the second radio button, "Extract one file from installation disk." In the space below, type:imm32.dll and then click Start. In the Restore from field, type:C:\windows\options\cabs If this directory does not exist, insert your Windows 98 CD and type:x:\Win98 where x is the drive letter of your CD ROM or DVD drive. In the Save file in: field, type: C:\windows\system Click OK, then click Skip. If the program prompts you to restart, do so. If not, close the System File Checker and reboot the system normally by clicking Start \| Shutdown \| Restart \| OK. Goto Top Of Page Outlook Express Buttons Corrupted Outlook Express Buttons appear corrupted with ATI Rage 128 drivers. Try updated driver. Goto Top Of Page Parallel Port Speed Parallel Port Speed Can be found here http://www.fapo.com/1284int.htm Goto Top Of Page Print errors in MS Publisher with 3dfx Voodoo On systems with a 3dfx Voodoo3 3000D video card and Microsoft Publisher, attempting to print from MS Publisher will generate the following error message: MSPUB caused a general protection fault in module 3DFX16V3.DRV at 0008:00000258. This error is only generated when attempting to print from MS Publisher (part of the Microsoft Office 2000 Small Business Edition). Attempting to print from any other application will not generate the error message. This error has been seen with version 4.11.01.9132 of the video driver. Engineering has validated new video drivers (v4.12.01.9222) to correct this issue. Version 4.12.01.9222 of the 3dfx Voodoo video driver requires DirectX 7.0 or higher. Goto Top Of Page Modem only works after reboot Customer prints a document either on line or off line(NEC 1260)..... Upon attempting to log back on. The System cannot find the modem until rebooted. This error has also occured with HP 6p Laser printer. The parallel mode is set to epp, change to ECP. This should resolve the problem, (Disabling the Print monitor for Nec Printers) Goto Top Of Page General Protection fault SBSETUP.EXE When running the SBSETUP.EXE program from the resource CD a GPF caused by SBSETUP.EXE in CLNUTIL.DLL may appear. If the Sound Blaster 64V PCI sound card's drivers are not installed, then you should get an "Add New Hardware Wizard" window when Windows is starting up. The window will indicate it is going to search for new drivers for a "PCI Multimedia Audio Device." If you are getting this window, skip to step 12. Otherwise, continue. Click on START \| SETTINGS \| CONTROL PANEL. The "Control Panel" window will open. Double-click on the "System" icon. The "System Properties" window will open. Click on the "Device Manager" tab. If the "Device Manager" appears with the "PCI Multimedia Audio Device" displayed underneath "Other Devices," then click once on "PCI Multimedia Audio Device." Click on the "Remove" button. The "Confirm Device Removal" window will appear. Click on the "OK" button. The "Device Manager" should now appear without the "PCI Multimedia Audio Device" listed under "Other Devices." Close the "System Properties" window. Close the "Control Panel" window. Click on START \| SHUT DOWN. The "Shut Windows Down" window will appear. Click on the "Restart" radio control and then click on the "OK" button. Windows will shutdown and then automatically restart. As it restarts you should see the "Add New Hardware Wizard" window. Click on the "Next" button. Click on the "Next" button. The window that appears allows you to indicate where Windows will look for the driver files. Check only "Specify a location:" Then, beneath "Specify a location:" enter in "[drive]:\drivers\win98\2396p\eng\" (where [drive] is the letter of your CD-ROM drive). Insert the Dell Dimension® Resource CD into the CD-ROM drive. Click on the "Next" button. Click on the "Next" button. Click on the "Finish" button. Goto Top Of Page

rickshelp@shaw.ca

rickshelp@rickshelp.com

Not All Data is most current mail changes to Robert Kaszala

Not All Data is most current mail changes to Robert Kaszala