Lunar Lounge Place your order here!

ORDERING INSTRUCTIONS:

If you wish to receive a quote or to place an order, please send us an email with the following information:

Items you wish to order
Quantity of each item
Color of each item (paint color, stain, upholstery or special requests)
Your zip code / postal code for shipping calculation.
Indicate your prefered method of purchase (i.e paypal, money order, etc)

TO RECEIVE A SHIPPING QUOTE OR A QUOTE ON A FURNITURE ITEM CLICK HERE

TO PLACE AN ORDER CLICK HERE

We will respond to your request via email with a quote for your order request. We will then send you a paypal invoice for your order request. We will confirm receipt of your payment once received and we begin to process your order.

DO NOT INCLUDE YOUR CREDIT CARD INFORMATION IN YOUR EMAIL! If you wish to pay with your credit card, you can do so with paypal (www.paypal.com)

Payment in full for the item is required to process all orders. No exceptions. We prefer PAYPAL it's the quickest, easiest and safest method of payment. We are happy to send you a detailed paypal invoice for your purchase request which you can then pay directly. We will then confirm receipt of payment via personal email and will then begin to process your order..

All of our items are built to order on an as ordered basis. When you place an order with us, we aren't pulling it off the shelf in some warehouse; we are building your furniture piece just for you!

LEAD TIMES:

OCCATIONAL TABLE 4-6 WEEKS

LOUNGE SEATING 8-10 WEEKS

STORAGE UNITS 6 WEEKS

Our lead times are approximate and may vary based on many factors such as material availability, our build schedules and sales volumes, our health, equipment malfuction , unexpected weather, shipping and customs delays, etc. so if your item doesn't arrive in time as expected, please don't be mad at us. There is probably a really good reason! We are a small company that is doing our best to keep up with the increasing demand for our designs. Just email us for an update on your purchase

Our primary focus is building a quality product that we are proud to send to you and one that you will enjoy for many years, when you receive it is secondary, it's our attention to detail and pride in our work with you in mind that has gotten us where we are today and we aren't going to change that to please the "NOW CROWD".

We specify color combinations on our pieces to help you decide on colors and finishes, but all of our pieces can be customized in specific colors, fabrics and finishes; please contact us with your specific needs.

Once your order has been completed, we will email you pictures of your completed item and a shipping details of your order so that you can track your package's progress. We ship via UPS ground when applicable. Please indicate in your email if you wish for a quicker method of shipping and we will also quote you on expedited, 3 day or next day delivery. 7 day return to maker warranty on defective products (only) for repair, replacement or merchandise credit.. Sorry no refunds, all sales are final. If your package was damaged in shipping, we will file a claim on your behalf with the shipping company.

OUR PAYPAL user ID is lunarlounge@shaw.ca

(click the logo and go directly to PAYPAL)

We also accept International Money orders, certified cheques or major bank drafts. If this is how you wish to pay, please specify that in your email. we will send you a total for your item & our mailing address. Once we receive your money order, we will confirm receipt of your payment via personal email and your order will then be processed.

Custom orders may take 10-15 weeks for completion.

DEALER INQUIRIES WELCOME. EMAIL US FOR MORE INFORMATION.

WE SHIP INTERNATIONALLY!

Email Lunar-Lounge