| Requirements Phase: |
- User and Task Analysis |
| |
- Requirements Gathering and Analysis |
| |
- Business Analysis and Work Flow
Redesign |
| |
- User Interviews, Surveys,
and Analysis |
| |
- Usage Scenarios, Storyboards,
and Use Cases |
| |
- Competitive Analysis and Design
Comparisons |
| |
|
| Design Phase: |
- Applications and Web Sites |
| |
- User Interface Design and Specification |
| |
- User Interface Design Guide Development |
| |
- User Interface Design Inspections |
| |
- Rapid Low Fidelity Prototyping |
| |
- Information Architecture |
| |
|
| Continuous Improvement: |
- Usability Audits (expert
heuristic evaluations) |
| |
- Usability Inspections |
| |
- Usability Testing |
| |
|
| Training: |
- User Centered Design Process |
| |
- User Interface Design |
| |
- Usability |