JAMES E. FERRIS, B.Sc. Eng., MCSE
e-mail: jeferris at shaw.ca
I am seeking a challenging position as a Systems and Networks Administrator / Technician.
My highest priorities are to be available to support those I work with, to make sure I have the correct information ready to do so, and to document everything I do in case I am not available.
Detailed Description Of Experience
March 2001 to
present |
Independent Contractor |
- Assisted small business persons in the Edmonton and Vancouver areas with computer related issues.
November 2000 to
February 2001 |
Assistant System Administrator |
Big Server Software Inc.
Vancouver, B.C. |
- perform system builds with NT4 workstation and server, Windows 2000 professional and server including MS Office 97 and 2000, Visio v5 and GemStone plus Visual Knowledge 'smalltalk' database development systems
- all hardware in-house based on Intel or AMD PC architecture including single or dual processor systems plus IDE and SCSI storage sub-systems
- monitor database development servers and ensure full performance of all daily backup systems manually using GemStone services
- implement and monitor daily automatic backup service for all user workstations using Retrospect NT backup service
- maintain and service server and workstation systems for optimum performance
- monitor and manage domain servers including Primary NT Domain Controller, file server, ftp service, basic web service, and Linux mail server
- analyze private LAN infrastructure to discover network bottlenecks and traffic issues
- design network improvements to clear traffic issues and optimize overall performance
- analyze existing domain servers and implement methods to improve systems, and increase performance, stability, and security
- track and document all hardware and software elements for legal considerations of licensing.
- assist users with workstation issues when they develop
- create system documentation for all regular daily activities
- research PBX systems and server room determinants for planned relocation
- analyze hardware quotations for new systems and recommend 'best' alternate
May 1998 to
September 2000 |
Network Administrator |
Celterra (Vancouver)
Vancouver, B.C. |
- perform system builds with NT4 workstation and server including MS Office 97, Visio v4, FrameMaker v5, MS Exchange v5.5, and other miscellania
- all hardware in-house based on Intel, AMD, and Alpha PC architecture including single processor systems plus IDE and SCSI storage sub-systems
- implement and monitor daily automatic backup service for all user workstations and servers using UltraBac NT backup service
- maintain and service server and workstation systems for optimum performance
- monitor and manage domain servers including Primary NT Domain Controller, file server, WinGate proxy server, Spherical PBX server, MS Exchange v5.5, dhcp, dns, wins, and other services implemented for trial or demonstration
- analyze private LAN infrastructure to discover network bottlenecks and traffic issues
- design network improvements to clear traffic issues and improve performance
- track and document all hardware and software elements for legal considerations of licensing.
- assist users with workstation issues when they develop
- create system documentation for all regular daily activities
- research PBX systems and server room determinants for planned expansion
- research and prepare reports for LAN / WAN system proposals to potential clients, involving ATM backbone systems Ethernet and Wireless edge-to-desktop systems, including specifications for routers, switches, servers, and all services required
- analyze hardware quotations for new systems and recommend 'best' alternate
Network infrastructure services, configuration and troubleshooting:
- Backbone link node router configuration and maintenance (Nortel / Bay)
- Backbone core / edge switch configuration and maintenance (Fore -ATM)
- Provision and manage ATM PVC circuits supplying Internet connectivity
November 1997 to
April 1998 |
Computer / Network Technician |
Totally Connected Ltd.
Burnaby, B.C. |
- perform system builds with NT4 workstation and server including MS Office 97, Visio v4, MS Exchange v4, and other miscellania
- all hardware in-house based on Intel PC architecture including single processor systems plus IDE and SCSI storage sub-systems
- assist users with workstation issues when they develop
- assist clients with server and workstation issues when they develop
- create system documentation for all regular daily activities
- research and prepare reports for LAN / WAN system proposals to potential clients involving Ethernet edge-to-desktop, including specifications for switches, servers, and all services required
May 1996 to
November 1997 |
Technical Support Helpdesk |
Planeteer Internet
Richmond, B.C. |
- operate a telephone help-desk support service for a local, small ISP
- assist other employees with workstation issues when they develop
- assist clients with dialup internet connectivity issues when they develop including Windows 95, 3.x, and NT plus Macintosh, Amiga, and Atari systems
- perform system builds with Windows 95 including MS Office 95
- all hardware in-house based on Intel PC architecture including single processor systems plus IDE storage sub-systems
- maintain, troubleshoot and service a dialup modem bank of 118 analog lines
- administer the user-base on a Linux server for email and Internet access
- monitor network and client-access performance and recommend improvements
- track and document all hardware and software elements for legal considerations of licensing.
- create system documentation for all regular daily activities