CMNS - Applied Communication

What would we say to life forms in far-off worlds? Check out the messages we're sending -- click on the image above.
The link will take you to the "Golden Record" website of the NASA Voyager program.


What we will cover:
Transmission model The transmission model - It's simplistic, but it helps to explain some common communication problems.
SMART You think you're smart now -- studying CMNS Applied Communication will make you even smarter.
Cognitive Processing Curve
This not-so-accurage graph shows your audience's level of interest in what you have tell them.
Strategic Message Production
This is picture of your brain before organizing your message. (You know what you mean, but does your audience?)
Academic versus business writing
You're used to writing essays. Now it's time to learn a different kind of writing.
Levels of Language Use Levels of  Language Use
Formal, informal, & conversational
Strategy in Writing Writing strategy. It's easy if you know how. Having a strategy will make you a better communicator.
Audience Analysis Know your audience -- it's an essential part of any communication strategy.
Graphic Highlighting Using basic graphic techniques (available with Microsoft Word) to enhance your document.
Organizational Chart Surviving in a bureaucracy requires some special skills and attitutes. You've come to the right place -- CMNS.
Time Management
Last-minute writing might work for simple documents, but for complex reports, you need to plan ahead.
Interviews as primary research
An interview is just a conversation with a purpose on which both parties agree.
Bullet Lists and Paragraphs
When to use paragraphs, and when to use point form -- that is the question.
Employment Search The employment search: This diagram illustrates the process.
Using Citations Using citations. Sure you can borrow ideas -- as long as you give credit where credit is due.
Principles common to all reports
All reports must be planned strategically, and must conform to a conventional structure
Group Process Meet new people. Learn how to get things done efficiently. (And have some fun!)
Organizing Principles
You've done your research, and gathered mounds of data.  How do you organize it?
Using Visuals
A variety of visuals you can use in documents and oral presentations
Rhetorical Structures for Business Documents
There is a "deep structure" to all communications.  Here is how business documents are structured.
Proposals - Who reads what?
A proposal has many internal audiences.  It also has the important "External Audience"

Keep checking this site. New materials will be posted weekly.

To download the course documents, you may require a PDF reader (Adobe Acrobat software). If you don't already have it on your computer's hard drive, this free software can be obtained by clicking on the Acrobat logo:

Get Acrobat Reader


Horne at work
Your instructor
marking assignments
Proposal assignment:

Looking for a report topic? Click here for a list.

BC companies for Organization Report assignment

Note:  For a 2006 list, go to BC Business site:
http://www.bcbusinessmagazine.com/

Volunteer Vancouver (not-for-profit organizations)

Proposal memo example (Samantha's Jams) (PDF)

Sample business plan (Palmistry)

Applying Problem/Purpose (PDF)

Kamloops Bank proposal (PDF)

Proposal Assignment (PDF)


Research for reports:

Kwantlen Library website

Research tips (handout)

Printable APA style guide (PDF from Kwantlen Library)

APA style (citation style guide)

APA styles electronic formats


Links to articles of interest:

The Homeless Consultant

"Communicate Well and Prosper"
from Toronto Globe and Mail (PDF)

"Marks and Grades" article by Jerry Horne

"Countering the Changing Threat of
International Terrorism" commissioned by
the United States Government -- How America's adventures with terrorism all began

Kwantlen Fall 07 Enrolment Survey Report


Other links of interest:

Education Connection: Applying Brain Science to Teaching and Learning

Business Communication Resources (Guffey's website)


Standard formats and other handouts:

Sentences and Paragraphs (PDF)

Standard memo format

Modifiers (PDF)

Business Communication Structure (PDF)


Letters and resumes:

Letter types and  formats (PDF)

Resume samples - over fifty sample resumes

Employment letter and resume

Executive level resumes
(article from Wall Street Journal)


Other useful links:

Google Canada

Guide to Grammar and Writing

Dictionary (DICT Dev Group)

Webster's Online Dictionary

Etymology Dictionary (word origins)

Practice Writing (on-line exercises)

Toastmasters clubs in the Lower Mainland

Aristotle's "Rhetoric" (350BC)

Logical fallacies

Applied Communication Department, Kwantlen University College

Proposal timeline

Workplace Communication Research Project

The Workplace Communication project website features interviews with employers in
the BC Lower Mainland about workplace communication.




Updated July 21, 2008