Policies

Satisfaction / Shipping / Privacy

Satisfaction

Chickadee’s policy is to provide our customers with total satisfaction, built on good communications. Please e-mail us if your have any concerns about our products or service. Prices and items are subject to change, but in case of pricing errors, the catalogue price is the actual price.

We do not require a minimum order, and appreciate your business. Since many items are hand-created, and take time to develop and paint, delivery can be affected. Some items may require up to 6 weeks for shipment, depending on availability of supplies. If we find ourselves unable to fill your order quickly, we will contact you as soon as possible.

Substitutions or back-orders will not be made without prior consultation after your order is received. If not completely satisfied with your purchase, please contact us prior to returning it. Our e-mail address is chickadeeink@shaw.ca. Return it to us within 30 days, but please pay the postage.

Shipping

Once your order is received we will contact you to confirm all details, along with shipping costs, and clarify any further information before shipping.  You may desire to pick up the order and save the shipping charges.  If we ship out of the Calgary area other alternatives may be made.  Custom orders may require special arrangements.
 
Shipping costs are determined by size, weight and destination, but generally we require $6.00 for the first item, with $1.50 for each additional item.  On large orders, we will seek the most economical rates.   We do collect G.S.T. on Canadian orders.  Duty charges on orders outside Canada are the responsibility of the buyer/recipient.

Orders under $100.00 CDN. are insured. If you specify you want additional insurance, the cost will be added to your order.

Privacy

Chickadee, Ink Creations is committed to protecting your privacy. We may periodically notify you about products or new items we think you will find worthwhile, unless you specifically request us not to. Chickadee, Ink Creations does not sell, trade or rent your personal information to others.