Approvals:
Each embroidery design is approved by the
customer before we begin embroidering on the item(s) being personalized
or embellished.
A sample stitch-out is created and sent
to the customer. On occasion, we can e-mail or fax the design, if it
is a simple logo. Customer approval of the design must be received before
the work is scheduled. When approving your design you should consider
the following items:
- Size
- Color
- Image
reproduction
- Layout
Payments:
For your
convenience we offer payment by: cash, company or personal cheque, wire
transfer, money orders or credit card payments through our own system
or 
.
Returns:
We want happy customers, because they
refer us to others. If you are unhappy with an item you've received
please contact us and provide details of what
is not to your satisfaction. Wherever possible, we will either replace
or refund a customer for the item that is defective or has problems
due to workmanship.
Some of our heat transfers are non-returnable. Those items we cut on
demand, cannot be returned. Examples of these products is: felt products,
pre-spaced, custom cut, no-sew twill, some colors of thermo-film, thermo-grip,
etc.. The items we accept returns on are standard colors of thermo-film,
thermo-grip & thermo-flock.
All returns must be accompanied by an RA number, provided by us. There
are no exceptions to this policy. Items without an RA number will not
be accepted.
Delivery Dates:
Our standard
production schedule is to have product out of our shop within 3 - 10
working days of the order being placed. In many cases we are able to
ship within 3 - 7 working days. We can and will accommodate rush orders
whenever possible but a rush fee may be charged.
For our heat transfer product line, most items are shipped within one
business day from the time payment is received. For custom cut products,
shipping usually takes 1 - 3 business days.
