Embroidery
Can
I buy something without getting it embroidered or screen printed?
Certainly.
We offer blanks as well as items that can be embellished with your custom
logo, design or name, or we can use a stock embroidery design or just
lettering.
Do
you have minimum quantity requirements?
We try to accommodate most orders, both large and small. In some cases
your order may take a bit longer. If we must order items in we will
attempt to combine a small order with a larger order coming from the
same supplier to ensure we can avoide charging extra for smaller orders.
Do
your prices include the embroidery or screen printing?
Our prices do not include the cost of the embroidery or screen printing.
Since each design is different, prices vary in decorating costs. We
quote each job individually, so please send us your artwork (or a description)
if you would like a quote for embroidery, screen printing or heat applied
decoration.
How
much time does it take to get my order?
We strive to provide as a quick of a turnaround as possible. On average
most embroidery orders leave our shop within 5 - 10 working days from
the time the order is placed. For screen printing, orders usually ship
within 10 - 14 working days.
Do
you have an approval process for an embroidered logo or lettering?
Yes, every design or logo is produced, then sent to the customer via
e-mail, fax or mail for their approval. Ideally e-mail is our first
choice because it is quick and provides a colour reproduction of the
design. If you prefer to receive a mailed replication of the design
before we put the full order into production please notify us when you
place the order. Your order will be delayed slightly using this process
as we must await delivery of the sample, then approval.
What
is the process if I place an order for embroidery with a custom logo?
* Receive order
* Receive artwork from customer
* Digitizer enlarges the artwork and decides the size of the logo (depends
on where it will be placed), the number of colours and the type of stitches
to be used (depends on the item the logo will be embroidered on).
* Send quote to customer.
Once
customer has confirmed purchase:
* Schedule digitizing
* Order garments or items, if not in stock
* Once design is digitized we do a test stitch-out and send you an e-mail,
fax or mail to get final approval.
Once approval is received:
* Schedule production
* Decoration applied
* Shipped to customer, or picked up
* Email sent to customer informating them that product has been shipped
What
types of embroidery do you offer?
There a three main types of embroidery you can order - 1) Custom logo,
requiring digitizing, 2) Stock design with lettering (or just lettering)
and 3) Monogramming (just initials).
What
types of items can be embroidered?
Most things can be embroidered. The rule of thumb is we must be able
to "hoop" the item to place on the embroidery machine. In
some cases, where an item is too thick or cumbersome to fit into a traditional
hoop, we use other methods to get the item on the machine. Traditional
items that are embroidered are: clothing, bags, caps and hats.
Do
I have to buy the items I want embroidered from you?
No, we service many customers who supply their own goods and we provide
only the embroidery service.
How
is your embroidery priced?
Our embroidery service pricing is based on the number of stitches and
the quantity of items being embroidered in each design. The higher the
number of items being done at one time, the lower the price per stitch-out.
Do
you have a setup fee for just lettering?
If the complexity of the lettering is simple and the design does not
require us to mail a sample, we do not charge a setup fee. If the lettering
requires editing or special approval, then we charge a $15 set-up fee.
Any lettering requiring digitizing will be charged a digitizing fee.
Do
you have a setup fee for using a stock design and lettering?
Yes, we charge from $15 - $40 for setting up a design or logo using
a stock design and lettering. More complex designs will have a higher
setup fee.
Screen
Printing
What
types of items can be screen printed?
A sample of items ideal for screen printing are clothing, bags, umbrellas,
caps, hats and towels. By no means are these the only items. If you
have something in particular you'd like screenprinted please contact
us.
How
is your screen printing priced?
Screen printing pricing is based on the number of colours, the quantity
printed and the colour of the item the screen printing is being applied
to. The greater the number of colours, the higher the price. The smaller
the amount of items being done at one time, the higher the price. Colors
are more expensive to print, then white or natural colored items.
If
I provide a photograph, will it be identical when screen printed?
The screen printing process is different than printing something on
a flat piece of paper. Because material is porous and the number of
colours is restricted to four (4), it is difficult to get screen printing
to duplicate a photograph entirely. In most cases we are able to get
an excellent reproduction.
What
type of artwork do you need for screen printing?
The better the artwork, the better. We do have artists available to
reproduce hand drawings, but our preference is to have camera-ready
artwork. Camera-ready refers to an image that has a vector format in
300 dpi (dots per inch). The most common vector files are from Corel
Draw (cdr), Adobe Illustrator (ai) and Photoshop (eps). Other image
files such as gif, jpg, jpeg, bmp or tiff can also be used, but will
require our artist to redraw the image to prepare it for using for screen
printing. An artwork charge will be applicable if we need to redraw
the artwork.
What
is the process for screen printing?
The screen printing process consists of:
* Receive order and artwork
* Clothing or items are ordered, if not in stock
* Artist separates artwork into different colours
* Screens are burned
* Printing is scheduled
* Items printed
* Shipped to customer
or picked up
Is
there a setup fee for screen printing?
Yes, there is a one time set-up fee of $20 for each colour in the design.
If you get items printed again using the same design there will not
be a set-up fee.
Why
is screen printing more expensive than heat transfers?
Screen printing uses a plastic ink that has a consistency similar to
paint. Screen printed goods do not crack or fade (unless put into direct
sunlight for long periods of time), like a heat transfer does. Screen
printed items are of a higher quality and will outlast an item with
a heat transfer.
General
We are not in your area, does this matter?
Not at all. Generally the artwork required for production is sent via
electronic means, such as e-mail or fax. We are able to ship across
Canada and the United States, for a minimal cost.
I
need something fast, can you help?
Certainly, we accommodate rush orders whenever possible.
How
long will it take to get my order?
We
usually have orders shipped within 3 - 14 business days from the time
payment has been received. Blank items generally ship within 2 days,
orders for decorated goods take 3 - 14 days.
Do
you have minimum order requirements?
Yes,
there are minimum order quantities for most orders, but we have been
able to help customers who are willing to wait, if they have a smaller
order.
What
payment options do you offer?
We accept
credit card payments through own system or PayPal, company and personal
cheques (orders are processed once the cheque has cleared our account),
money orders, wire transfers and cash.
