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From:

Keith

Date:

March 2, 2003

Title:

Large "Scale" Frustrations


 
SRRA Sign I work at the Southern Rural Road Authority (SRRA). This government bureau is responsible for the construction and maintenance of all rural roads and bridges within the southern region of Ethiopia. The 4000 km road network is entirely gravel or earth surfaced. The bridge inventory consists of hundreds of small concrete bridges and culverts and a handful of bailey bridges (a portable bridge that only seems to move when you don’t want it to).
 
Main office The main office is a single-story building that, if viewed from above, is shaped like an "H". The interior is dark and dingy, with heaps of Awassa dust blowing in through the numerous broken windows. There are a total of 25 offices, each with 2-8 people inside. In a typical day, the number of staff is about 100. During meetings, when the site staff is recalled from the field, this number inflates to about 120. This is a bit unfortunate, since the office only has 100 chairs. It is during these times that one cannot take a coffee break for fear of having one’s chair stolen.
 
The offices themselves are quite spartan - tables and chairs, perhaps a bookshelf. There is very little stuff because stuff is expensive and difficult to get. There is, however, one room that is quite different. At the heart of the "H" is the storeroom - a locked inner sanctum. Just last week, I finagled a visit to the holy vault. Inside I found boxes and boxes of stuff: books, office supplies, computer equipment and an unusually large box of rubber boots. The stuff is safeguarded against staff usage by the vigilant storeroom manager. I made the horrifying suggestion that we should move the books into the main office where people could actually see them. The storeroom manager was incredulous at the suggestion! My boss, to his credit, agreed to the idea. One week later, and after I took financial responsibility for the books, we opened the SRRA Resource Centre. The untouched reference book on Windows 3.1 was left in the vault.
 
Teramaj Compared to the cost of stuff, the cost of labour in Ethiopia is very cheap. As a result, the SRRA is a buzz of people but little production. For example:
 
      - It is entirely reasonable to leave staff idle for a week while the cheapest computer part is tracked down.
      - The photocopier has not worked for over six months and thus, neither has the operator.
      - The entire staff contingent is drawn into a two-week long meeting to discuss "efficiency".
      - There are two runners in the office whose sole job is to move messages around the office (a round trip from one end of the "H" to the other takes less then 30 seconds).
 
Teramaj and Asnaketch I share an office with my boss in the Design & Survey Branch. The group is made up of 6 surveyors/drafters, 2 engineers, the manager and me. Our purpose is to produce drawings for the design of about 60 km of road and 15 bridges a year. The design work has, until recently, been done entirely without the assistance of a computer. The engineer prepares a complete set of drawings in pencil and the drafter then traces the drawings in ink. This can be an arduous process and, to speed things up, certain short cuts are necessary. Like drawing to scale for example. You might think that scale drawing was important but my colleagues design countless bridges without it. This has been one area where I may have gotten a little "preachy". Perhaps I am imposing my western values but it’s difficult to build a bridge when one part of the drawing says that the abutment is 4 meters high and another part says that it is 6.
 
Teramaj and Keith To assist in my "Drawing to Scale" campaign, I am introducing AutoCAD (computerized drafting) to the office. Each Saturday morning, I get together with four of my colleagues and we fumble our way through the workings of the program. Did I mention that I don’t really know much about AutoCAD? But that’s OK because, for some of my colleagues, double-clicking is a challenge ("Hold the mouse like a mango" seems to be a constructive suggestion). I must give my colleagues great credit - some of them are way over their head but they are all eager to learn and entirely engaged in the training program. This is definitely a highlight of my week. I have attached a few photos from our Saturday morning classes.
 
The two engineers, Yisehak and Teramaj, are young, bright and very keen. They have been very agreeable to my suggestions and we have developed a great professional and personal rapport. When I work with them, I feel that my time here will be fruitful.
 
So that’s my job. Like any job, there are good bits and bad bits. In this case, the bits are just rearranged. I have a single request of all of you: the next time you spend only two minutes to photocopy something or grab a package of post-its from the supply room, give a silent thanks to the god of office supplies.
 
 
All text, images and sounds by Keith Holmes and Lori Prodan © 2004
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